Senior Payroll Support Leader, Americas

usemultiplier.com; Bogotá ciudad; Híbrido; COP 358.143.000 - 455.818.000; Jornada completa

Descripción de la vacante

usemultiplier.com is seeking a Payroll Support Lead, Americas to own payroll support for the US, Canada, Mexico, and Brazil. You will lead complex cases, set the quality bar, and guide the payroll support team on country-specific issues.

In this hands-on senior role, you will act as escalation point, drive improvements with Payroll Operations and in-country partners, and ensure fast, accurate, compliant payroll service across the region.

Formación

• 5-7+ years in payroll support or payroll operations.
• Experience in at least two of the US, Canada, Mexico, and Brazil.
• Strong knowledge of local payroll rules (US/CA/MX/BR).
• Track record resolving difficult payroll queries accurately under time pressure.
• Experience as a senior team member or lead, coaching others.
• Spanish and/or Portuguese language ability is a strong plus.

Responsabilidades

• Own payroll support for the US, Canada, Mexico & Brazil.
• Be the senior point of contact for payroll queries across four markets.
• Resolve complex country-specific cases including gross-to-net and deductions.
• Apply deep local knowledge for each market (US, Canada, Mexico, Brazil).
• Set the quality bar and coach on response quality.

Conocimientos

Payroll support

Payroll processing

Multi-market awareness

Local payroll rules

Complex case resolution

Salesforce

Zendesk

Communication

Spanish/Portuguese

Herramientas

Salesforce

Zendesk

Descripción del empleo

usemultiplier.com is seeking a Payroll Support Lead, Americas to own payroll support for the US, Canada, Mexico, and Brazil. You will lead complex cases, set the quality bar, and guide the payroll support team on country-specific issues.

In this hands-on senior role, you will act as escalation point, drive improvements with Payroll Operations and in-country partners, and ensure fast, accurate, compliant payroll service across the region.