Global OTC CX Transformation Leader

DHL Express; Bogotá; On-site; COP 180,000,000 - 280,000,000; Full time

Job summary

DHL Express seeks an OTC CX Senior Manager to own the end-to-end Order to Cash process globally, driving cash performance and customer-centric strategies. You will partner with Finance VPs, influence C-level decisions, and lead digital transformation initiatives across regions.

Lead high-performing teams, establish KPIs, and mitigate credit/compliance risks while delivering sustainable growth and improved working capital.

Qualifications

• 10+ years of experience in OTC, Finance Operations, or Working Capital.
• 5+ years in senior leadership roles with regional or global scope.
• Strong expertise in cash flow, DSO, and revenue protection.
• Proven ability to influence C-level stakeholders.
• Experience leading transformation and digitalization initiatives.
• Strong analytical mindset and data-driven decision-making.
• Advanced English (mandatory).
• Bachelor's degree in Finance, Business, or related field (MBA is a plus).

Responsibilities

• Own end-to-end OTC strategy and execution across regions.
• Drive working capital optimization and cash flow improvement.
• Lead credit management, billing, collections, disputes, and cash application.
• Partner with Finance, Sales, and Operations to improve cash outcomes.
• Lead digital transformation: ERP, automation, AI, RPA.
• Establish KPIs, dashboards, and performance frameworks.
• Mitigate financial, credit, and compliance risks.
• Build and lead global high-performing teams.

Skills

Leadership

Cash flow

DSO optimization

Analytics

Stakeholder mgmt

Education

Bachelor's degree in Finance/Business

MBA (plus)

Tools

ERP systems

BI tools

Job description

DHL Express seeks an OTC CX Senior Manager to own the end-to-end Order to Cash process globally, driving cash performance and customer-centric strategies. You will partner with Finance VPs, influence C-level decisions, and lead digital transformation initiatives across regions.

Lead high-performing teams, establish KPIs, and mitigate credit/compliance risks while delivering sustainable growth and improved working capital.