Remote CX Innovation & Strategy Lead

Nodi; Bogotá ciudad; Remote; COP 288,610,000 - 416,880,000; Full time

Job summary

MPS Group seeks a Manager “Customer Experience & Innovation Consultant” to help sell and shape digital business transformation for clients and their customers. This role engages across strategy, roadmaps, and design to deliver innovative and connected offerings.

You will articulate client problems, build strategies using customer research and CRM data, and collaborate with multi-disciplinary teams to turn insights into actionable plans and measurable value for the business.

Qualifications

• Experience with global clients across sectors and large-scale engagements.
• Frame client problems and develop strategic roadmaps and value propositions.
• Strong data and CRM capabilities, including segmentation and loyalty strategies.
• Excellent communication and presentation skills.

Responsibilities

• Lead strategy engagements from framing to roadmaps and execution.
• Collaborate with clients and internal teams to develop value propositions.
• Shape data and CRM strategies to drive engagement and loyalty.
• Mentor junior team members and contribute to thought leadership.

Skills

Customer experience strategy

Product innovation

CRM data strategy

Data analytics

Stakeholder facilitation

Team leadership

Tools

Salesforce

Adobe Experience Platform

Microsoft Dynamics

CDPs

Job description

MPS Group seeks a Manager “Customer Experience & Innovation Consultant” to help sell and shape digital business transformation for clients and their customers. This role engages across strategy, roadmaps, and design to deliver innovative and connected offerings.

You will articulate client problems, build strategies using customer research and CRM data, and collaborate with multi-disciplinary teams to turn insights into actionable plans and measurable value for the business.