Global Chief Experience Officer

Fracttal

Medellín

Hybrid

COP 260,000,000 - 480,000,000

Full time

14 days+

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Benefits offered by this job

Autonomy & flexibility

Well-being program

Health coverage

Life-event support

Collaborative culture

Job summary

Fracttal in Medellín is seeking a Chief Experience Officer (CXO) to lead our global Customer Experience strategy and drive sustainable growth through an exceptional customer journey. You will oversee Onboarding & Implementation, Technical Success, Customer Success, Customer Support, and Digital Customer Experience, guiding a cross-functional team of 50+ professionals.

You will design scalable operating models, promote digital transformation, and apply automation and AI to strengthen

Qualifications

Experience as Director or C-Level leading CX, CS, or After-Sales in B2B SaaS.
Proven track record managing global, multidisciplinary teams.
Experience in high-growth, scalable environments.

Responsibilities

Lead global Customer Experience strategy and objectives across Onboarding, Implementation, Technical Success, Customer Success, Customer Support, and Digital CX.
Define scalable operating models and drive digital transformation across the organization.
Collaborate with Product, Sales, Finance and Technology to align CX strategy with business goals.
Drive initiatives in retention, expansion, loyalty and platform adoption.
Oversee management of Enterprise relationships and resolution of high-impact escalations.