Global Onboarding Operations Lead

Remote; Norte; A distancia; COP 152.825.000 - 171.805.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from anywhere

Flexible paid time off

Flexible working hours (async)

16 weeks paid parental leave

Co-working budget & IT equipment

Mental health support services

Stock options

Home office budget & IT equipment

Descripción de la vacante

Remote is seeking a Manager, Onboarding Operations to lead a high-volume, regionally aligned team supporting employee onboarding across multiple countries. You will drive people leadership, delivery quality, compliance and continuous improvement across the onboarding lifecycle.

You will partner with AI, automation, and operations experts to identify workflow improvements, implement scalable processes, and ensure high-quality employee and customer outcomes in an asynchronous, globally distributed

Formación

• Demonstrated people-management experience in a high-volume operational environment.
• Experience developing scalable operational processes with strong quality, compliance and customer experience.
• Strong stakeholder-management skills across countries and teams.
• Ability to use data to monitor performance, identify risks and drive improvements.
• Experience using AI and automation to improve productivity and outcomes.
• Change management experience with adoption of new tools or processes.
• Fluent English; additional language is a plus.

Responsabilidades

• Lead, coach and mentor an aligned team of Onboarding Operations Specialists to create an inclusive, high-performing environment.
• Own team performance, delivery quality and achievement against operational targets and service standards.
• Manage all aspects of people leadership including feedback, performance reviews and difficult conversations.
• Escalation point for complex onboarding challenges, coordinating cross-functional ownership.

Conocimientos

People management

High-volume operations

Stakeholder management

Data-driven decisions

AI/automation tools

Change management

Remote/work experience

English fluency

Descripción del empleo

Remote is seeking a Manager, Onboarding Operations to lead a high-volume, regionally aligned team supporting employee onboarding across multiple countries. You will drive people leadership, delivery quality, compliance and continuous improvement across the onboarding lifecycle.

You will partner with AI, automation, and operations experts to identify workflow improvements, implement scalable processes, and ensure high-quality employee and customer outcomes in an asynchronous, globally distributed