Global KCS & Knowledge Management Champion

Rockwell Automation; Bogotá; Híbrido; COP 400.080.000 - 533.440.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Pension plan

Savings plan

Descripción de la vacante

Rockwell Automation is seeking a Global KCS & Knowledge Management Lead in a hybrid role, located in Colombia or Mexico. This individual will design, implement, and scale the Knowledge-Centered Service framework across the global Customer Care organization.

The role emphasizes governance, adoption, metrics, and content management to improve employee effectiveness, customer experience, and self-service capabilities.

Formación

• Bachelor's degree required.
• 7+ years experience in Knowledge Management or related disciplines.
• Legal authorization to work in the country of hire.
• Advanced English proficiency.

Responsabilidades

• Lead the global implementation of KCS methodology across the Customer Care organization.
• Define and establish the Knowledge Management operating model, governance framework, roles, responsibilities, and processes.
• Develop the roadmap for KCS adoption, growth, and knowledge capability development.
• Partner with Customer Care leadership to align Knowledge Management with customer experience and digital transformation goals.
• Be the primary subject matter expert for KCS and Knowledge Management practices across the organization.

Conocimientos

Advanced English proficiency

Global program leadership

Change management

Educación

Bachelor's degree in any field

Descripción del empleo

Rockwell Automation is seeking a Global KCS & Knowledge Management Lead in a hybrid role, located in Colombia or Mexico. This individual will design, implement, and scale the Knowledge-Centered Service framework across the global Customer Care organization.

The role emphasizes governance, adoption, metrics, and content management to improve employee effectiveness, customer experience, and self-service capabilities.