Global FinTech IT Support Specialist (Mac/Windows) LatAm

Rapyd; Bogotá; On-site; COP 27,000,000 - 42,000,000; Full time

Job summary

Rapyd in Bogotá is seeking an IT Support Specialist (Tier 1/2) to serve as the backbone of daily technical operations for the Latam region. You will support macOS and Windows, manage regional IT projects, handle user access, and resolve service requests with speed and precision in a fast-growing fintech environment.

You will triage and resolve tickets in Jira Service Desk, implement endpoint management with Jamf, Intune, and PDQ, and administer Google Workspace and Slack.

Qualifications

• 0–3 years of hands-on IT Help Desk or Service Desk experience in Windows & Mac environments.
• Proficient with endpoint management tools (Jamf, Intune, PDQ).
• Experience with Google Workspace, Slack, and Jira Service Desk.

Responsibilities

• Provide Tier 1/2 IT support for macOS and Windows across Latam and global offices.
• Communicate with stakeholders to translate technical requirements into solutions.
• Plan and oversee IT projects, including system upgrades and office technology rollouts.
• Provide training on internal tools and security best practices.

Skills

Multi-platform support

Stakeholder communication

Troubleshooting

Documentation

Training

Tools

Jamf

Intune

PDQ

Google Workspace

Slack

Jira Service Desk

Confluence

Job description

Rapyd in Bogotá is seeking an IT Support Specialist (Tier 1/2) to serve as the backbone of daily technical operations for the Latam region. You will support macOS and Windows, manage regional IT projects, handle user access, and resolve service requests with speed and precision in a fast-growing fintech environment.

You will triage and resolve tickets in Jira Service Desk, implement endpoint management with Jamf, Intune, and PDQ, and administer Google Workspace and Slack.