Global Customer Service Analyst - Optimize Support & Ops

Johnson & Johnson Innovative Medicine; Bogotá; Presencial; COP 36.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

Johnson & Johnson Global Services is seeking a Customer Service Analyst in Bogotá. This role focuses on delivering superior service to internal stakeholders and external customers, handling orders, inquiries, and maintaining strong relationships with key customers and partners.

As part of the Global Customer Service team, you will operate across multiple channels, ensure timely responses, and strive for first-contact resolution while adhering to SOPs and SOX requirements, supporting continuous

Formación

• A bachelor’s degree or equivalent is required.
• Strong English.

Responsabilidades

• Process and respond to incoming interactions, order requests and inquiries from customers across multiple channels in compliance with SOPs, WI, and SOX.
• Aim for first interaction resolution by handling routine and more complex inquiries.
• Initiate and implement process improvements and projects.
• Adhere to quality control processes and guidelines.
• Coordinate with other departments to resolve exceptions and follow up with customers in a self-directed manner.
• Meet individual performance metrics and contribute to exceptional customer experience.

Conocimientos

Strong English

Educación

Bachelor's degree or equivalent

Descripción del empleo

Johnson & Johnson Global Services is seeking a Customer Service Analyst in Bogotá. This role focuses on delivering superior service to internal stakeholders and external customers, handling orders, inquiries, and maintaining strong relationships with key customers and partners.

As part of the Global Customer Service team, you will operate across multiple channels, ensure timely responses, and strive for first-contact resolution while adhering to SOPs and SOX requirements, supporting continuous