Global Academy CX Lead & Learning Experience Architect

Medtronic plc; Bogotá; Híbrido; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Medtronic plc seeks an Academy Services CX Lead to act as the customer experience SME across the Americas and EMEA, designing, governing, and optimizing digital learning experiences within the Medtronic Academy ecosystem. This role combines CX consulting, journey design, analytics, and governance to drive scalable learning solutions.

Based in Bogotá with a flexible working model, the role requires strong stakeholder influence, analytics, and experience in digital education and LMS platforms.

Formación

• High School Diploma or equivalent with six years of relevant experience in a clinical lab setting, clinical training, or healthcare industry.
• Five years of experience in digital customer experience, digital marketing, Training & Education, or related operational roles.
• Fluent in English.
• Proven experience in customer experience, digital education, digital marketing, or related customer-facing environments.
• Experience designing, optimizing, and measuring digital customer journeys across multiple touchpoints.
• Strong analytical and consulting skills with the ability to translate data into actionable recommendations.
• Experience using Totara, AEM, Adobe Analytics or similar tools.

Responsabilidades

• Partner with Operating Units to understand business objectives and design digital learning journeys.
• Define, maintain, and enforce customer experience standards across Medtronic Academy.
• Analyze learner engagement and content performance to identify optimization opportunities.
• Develop reporting frameworks and dashboards for customer experience measurement.
• Lead continuous improvement initiatives and cross-functional optimization projects.

Conocimientos

Customer experience

Journey design

Analytics

Stakeholder management

Governance

LMS & analytics tools

Totara/AEM

Jira/Miro

English fluency

Educación

High School Diploma or equivalent

clinical training or healthcare experience

Herramientas

Totara

AEM

Adobe Analytics

Jira

Miro

Descripción del empleo

Medtronic plc seeks an Academy Services CX Lead to act as the customer experience SME across the Americas and EMEA, designing, governing, and optimizing digital learning experiences within the Medtronic Academy ecosystem. This role combines CX consulting, journey design, analytics, and governance to drive scalable learning solutions.

Based in Bogotá with a flexible working model, the role requires strong stakeholder influence, analytics, and experience in digital education and LMS platforms.