Customer Specialist Supervisor – Contracting & Payments

Medtronic; Bogotá; Presencial; COP 131.914.000 - 219.856.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

MIP incentive program

Descripción de la vacante

Medtronic seeks a Supervisor – Contracting & Payments to oversee end‑to‑end contracting, payment execution, and financial compliance for Customer Events Experience across LatAm. You will lead a team, drive standardization, and ensure timely, accurate operations in a high‑volume multi‑country setting.

You will collaborate with Event Operations, Compliance and Finance, managing risk and ensuring policy alignment. This role is based in Bogotá with a flexible hybrid model.

Formación

• Bachelor’s degree required.
• 3–5 years in event operations, finance operations, or compliance roles.
• Fluent in English; strong contracts, payments, and reimbursement knowledge.
• Experience managing operational teams and cross‑functional stakeholders.

Responsabilidades

• Lead end‑to‑end contracting and payment operations for Customer Events Experience (CEE) in LatAm.
• Ensure compliance with corporate policies, legal requirements and transparency regulations.
• Oversee vendor and HCP contracting, payments, and reconciliation processes.
• Drive financial accuracy, timeliness and operational efficiency.
• Coach and develop a team of contracting and payments specialists.
• Maintain audit readiness and mitigate risk.

Conocimientos

Contracting operations

Payments processing

Team leadership

Risk management

Stakeholder management

Attention to detail

English fluency

Educación

Bachelor’s degree

Herramientas

Concur

Ariba

ONIT

Cvent

Workfront

Descripción del empleo

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Supervisor – Contracting & Payments is responsible for overseeing the end‑to‑end contracting, payment execution, and financial compliance processes supporting Customer Events Experience (CEE) across LatAm. This role operates within the back‑office operations layer of the integrated events operating model, ensuring timely, accurate, and compliant execution of vendor and HCP contracts, payments, reimbursements, and reconciliation activities.

The position combines operational leadership, financial governance, and compliance oversight, ensuring alignment with Medtronic policies, regional regulations, and transparency requirements. The Supervisor leads a team of specialists, drives process standardization, manages risk, and ensures service delivery excellence in a high‑volume, multi‑country environment. This role will be working in a flex model in Bogotá.

Responsibilities may include the following and other duties may be assigned:

• Lead and manage end‑to‑end contracting and payment operations for Customer Events Experience Area
• Ensure compliance with corporate policies, legal requirements, and transparency regulations
• Oversee vendor and HCP contracting, payments, and reconciliation processes
• Drive financial accuracy, timeliness, and operational efficiency
• Act as a key partner to Event Operations, Meeting Planning, Compliance, and Finance teams
• Manage, develop, and coach a team of contracting and payments specialists
• Ensure audit readiness, documentation integrity, and risk mitigation
• Drive process standardization, automation, and continuous improvement initiatives

Required Knowledge and Experience:

• Bachelor’s degree
• Three to Five years of experience in: Event operations, finance operations, or compliance-related roles
• Fluent in English
• Contracts management, Payments and financial operations, Expense reimbursement processes
• Strong knowledge of: Compliance requirements (HCP/HCO interactions, transfer of value), Financial systems and reconciliation processes
• Experience managing: Operational teams
• Strong: Attention to detail and risk management mindset, Stakeholder management and cross‑functional coordination
• Ability to operate in high-volume, complex, multi‑country environments
• Experience in MedTech, healthcare, or regulated industries; Experience with: Concur, Ariba, ONIT, or similar systems, Event management ecosystems (Cvent, Workfront); Knowledge of: LATAM regulatory environments and compliance requirements and Contracts management, Payments and financial operations, Expense reimbursement processes are advantageous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).