Customer Event Operations Manager

Medtronic; Bogotá; Híbrido; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Medtronic Bogotá is seeking a Customer Event Operations Manager – Contracts, Payments & Reconciliation to lead end-to-end financial, contractual, and compliance activities for LATAM events. This role oversees the Back Office, including HCP/HCO contracts, payments, reimbursements, and reconciliation, ensuring accuracy and audit readiness.

You will coordinate with Finance, Compliance, and Legal, manage a team, drive standardization across LATAM, and enable seamless event execution across multiple

Formación

• Bachelor’s degree
• 5–7 years in event ops, finance ops or compliance roles
• Fluent in English
• Contracts, payments and reimbursements processes
• Knowledge of compliance, financial systems, reconciliation
• Experience leading operational teams
• Attention to detail and cross-functional coordination
• Able to operate in multi-country, high-volume environments
• Experience in MedTech/healthcare; familiarity with Concur/Ariba/Cvent/Workfront

Responsabilidades

• Lead contracts, payments, reimbursements, and reconciliation processes for all events
• Ensure compliance with Medtronic policies, regulatory frameworks, and audit requirements
• Manage HCP/HCO financial processes and transfer of value
• Oversee meeting card reconciliation and financial closure of events
• Provide operational leadership for the Back Office team
• Drive standardization, accuracy, and process efficiency across LATAM
• Act as a key interface between Events, Finance, Compliance, and Procurement
• Ensure timely and accurate financial execution supporting event delivery at scale

Conocimientos

Fluent in English

Attention to detail

Stakeholder management

Risk management mindset

Educación

Bachelor’s degree

Herramientas

Concur

Ariba

ONIT

Cvent

Workfront

Descripción del empleo

Flexible Work Arrangement

Bogotá, Bogota, Colombia

Full time

R74555

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Customer Event Operations Manager – Contracts, Payments & Reconciliation is responsible for leading the end-to-end execution and governance of financial, contractual, and compliance-related activities across customer and internal events in LATAM. This role plays a critical position within the Customer Events Experience organization, overseeing the Back Office capabilities, including HCP/HCO contracts, payments execution, expense reimbursements, and meeting card reconciliation, ensuring compliance, financial integrity, and audit readiness at scale.

This role serves as a control tower for financial and compliance processes related to events, ensuring end-to-end governance, accuracy, and audit readiness, while partnering closely with Front Office teams to enable seamless event execution. Additionally, this role leads a team of specialists and coordinates cross-functional stakeholders (Finance, Compliance, Legal) to deliver predictable, compliant, and efficient event operations across multiple countries. This role will be a flexible working model in Bogotá.

Responsibilities may include the following and other duties may be assigned:

• Lead contracts, payments, reimbursements, and reconciliation processes for all events

• Ensure compliance with Medtronic policies, regulatory frameworks, and audit requirements

• Manage HCP/HCO financial processes and transfer of value

• Oversee meeting card reconciliation and financial closure of events

• Provide operational leadership and performance management for the Back Office team

• Drive standardization, accuracy, and process efficiency across LATAM

• Act as a key interface between Events, Finance, Compliance, and Procurement

• Ensure timely and accurate financial execution supporting event delivery at scale

Required Knowledge and Experience:

• Bachelor’s degree

• Five to Seven years of experience in: Event operations, finance operations, or compliance-related roles

• Fluent in English

• Contracts management, Payments and financial operations, Expense reimbursement processes

• Strong knowledge of: Compliance requirements (HCP/HCO interactions, transfer of value), Financial systems and reconciliation processes

• Experience managing: Operational teams or supervisors

• Strong: Attention to detail and risk management mindset, Stakeholder management and cross-functional coordination

• Ability to operate in high-volume, complex, multi-country environments

• Experience in MedTech, healthcare, or regulated industries; Experience with: Concur, Ariba, ONIT, or similar systems, Event management ecosystems (Cvent, Workfront); Knowledge of: LATAM regulatory environments and compliance requirements and Contracts management, Payments and financial operations, Expense reimbursement processes are advantageous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives

Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team

With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer

By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning

These commitments set our team apart from the rest:

Experiences that put people first

Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need.

Life-transforming technologies

No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world

Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care

Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .