GenAI Support Engineer - Remote & Flexible Hours

BairesDev; Bogotá ciudad; Presencial; COP 186.451.000 - 279.677.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

Excellent compensation in USD

Hardware and software setup

Flexible hours

Paid parental leaves, vacations, andf

Descripción de la vacante

BairesDev is seeking a Technical Support Engineer to diagnose and resolve GenAI-powered chatbot and search issues, while owning Zendesk configuration and Jira hygiene. This 100% remote role connects you with a global team delivering AI-driven products.

You will collaborate with TPMs, BAs, Scrum Masters, and engineers, applying advanced troubleshooting to scale support for cutting-edge platforms and ensuring efficient incident response and high customer satisfaction.

Formación

• 4+ years of experience in technical support engineering.
• Experience with GenAI or AI-powered tools such as chatbots or search.
• Experience with Zendesk administration and configuration.
• Experience with Jira workflow and ticket management.
• Advanced proficiency in English.

Responsabilidades

• Diagnose and resolve technical issues related to GenAI chatbot and search functionality.
• Configure and administer Zendesk to support scalable ticket handling.
• Manage Jira workflows, ensuring tickets remain clean, accurate, and actionable.
• Support live chat platform operations and troubleshoot platform-level issues.
• Work closely with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations.

Conocimientos

GenAI tools

Zendesk admin

Jira workflows

Live chat platforms

English proficiency

Herramientas

Pinch

Intercom

Descripción del empleo

BairesDev is seeking a Technical Support Engineer to diagnose and resolve GenAI-powered chatbot and search issues, while owning Zendesk configuration and Jira hygiene. This 100% remote role connects you with a global team delivering AI-driven products.

You will collaborate with TPMs, BAs, Scrum Masters, and engineers, applying advanced troubleshooting to scale support for cutting-edge platforms and ensuring efficient incident response and high customer satisfaction.