GenAI Solutions Architect | External AI Consultant

Atento; Bogotá ciudad; Presencial; COP 85.000.000 - 160.000.000; Jornada completa

Descripción de la vacante

Atento seeks an AI External Consultant Engineer for Colombia to design, develop, and deploy AI Agents, translating business needs into scalable production-ready solutions. You will integrate agents with APIs, CRMs, and contact centers while collaborating with cross-functional teams and guiding PoCs for customer success.

The role requires strong Python, backend, and API experience, plus hands-on Generative AI/LLMs knowledge.

Formación

• Bachelor's degree in relevant field.
• At least 5 years of experience in Software Engineering, Solutions Engineering, AI/ML Engineering, Technical Consulting, Solution Architecture, or Enterprise Integration.
• English level: C1-B2; capable of technical/customer-facing communication.
• Strong experience with Python, backend development, and APIs.
• Experience with REST APIs, webhooks, JSON, databases, and enterprise system integration.
• Hands-on experience with Generative AI and Large Language Models (LLMs).
• Knowledge of Prompt Engineering, Function/Tool Calling, RAG, Embeddings/Vector Search, AI Agent evaluation/optimization, grounding, and hallucination mitigation.
• Experience with Cloud platforms such as AWS, Azure, or GCP.
• Knowledge of Docker, CI/CD, logging, and monitoring.
• Ability to conduct requirements gathering, technical discovery, workshops, and solution presentations.
• Strong communication and customer relationship skills.

Responsabilidades

• Design, develop, configure, test, deploy, and optimize AI Agents.
• Translate business needs into workflows, prompts, rules, and integrations.
• Design and implement AI solutions ready for production environments.
• Integrate AI Agents with APIs, databases, CRMs, Contact Center platforms, and other apps.
• Participate in technical discovery sessions, PoCs, and customer workshops.
• Design solutions with scalability, security, performance, reliability, and cost in mind.
• Evaluate and improve AI Agent performance (quality, latency, resource usage).
• Support projects from requirements through implementation and continuous improvement.
• Collaborate with Product, Engineering, ML, Solutions, and Customer Success teams.
• Serve as technical point of contact for customers during implementation.

Conocimientos

Python

Backend development

APIs

English (C1-C2)

Generative AI/LLMs

Prompt engineering

RAG

Vector search

Cloud platforms

Docker

CI/CD

Logging & monitoring

System integration

Solution architecture

Educación

Bachelor's degree in Systems Engineering, Software Engineering, Computer Science, Electronic Engineering, Data Science, or related field

Herramientas

Docker

Kubernetes

REST APIs

Webhooks

JSON

Databases

Descripción del empleo

Atento seeks an AI External Consultant Engineer for Colombia to design, develop, and deploy AI Agents, translating business needs into scalable production-ready solutions. You will integrate agents with APIs, CRMs, and contact centers while collaborating with cross-functional teams and guiding PoCs for customer success.

The role requires strong Python, backend, and API experience, plus hands-on Generative AI/LLMs knowledge.