People Operations Analyst

Porch.com, Inc.; Colombia; Remote; COP 60,264,000 - 80,352,000; Full time

Job summary

Porch Group is seeking a People Operations Analyst to provide day-to-day HR operational support across the employee lifecycle. You will handle Tier 2 support through a ticketing system, maintain HR data accuracy, support benefits, and coordinate with U.S.

stakeholders while assisting international populations as needed. You will manage immigration and work authorization processes, including Form I-9 compliance and visa tracking, and ensure timely, confidential handling of employee information in

Qualifications

• Bachelor's or master's degree in a related field, or four years of equivalent work experience.
• Experience in People Operations, HR Shared Services, or HR Support is required.

Responsibilities

• Process employee lifecycle transactions with accuracy and confidentiality (onboarding, offboarding, changes, transfers, leaves).
• Maintain accurate employee records and perform HR data audits.
• Generate recurring and ad hoc People Operations reports.
• Serve as first point of contact for inquiries via ServiceDesk or similar ticketing system.
• Respond to tickets promptly and professionally, escalating when needed.
• Monitor queues during U.S. business hours and ensure SLAs.
• Provide operational support to U.S. employees while assisting international populations.
• Partner with cross-border teams to resolve issues.
• Support benefits enrollment and compliance with labor laws and company policies.
• Manage immigration tasks including I-9 processing, reverification, visa tracking, and coordination with attorneys.

Skills

Ticketing system

Workday

Excel

Google Sheets

English fluency

Spanish useful

Immigration support

Global teams

Education

Bachelor's or master's degree or equivalent

Tools

ServiceDesk

Workday

Job description

Job Details

Job Title: People Operations Analyst

Location: Colombia

Workplace Type: Remote

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a People Operations Analyst. The People Operations Analyst is a core member of the People Operations & Systems team responsible for delivering day-to-day HR operational support across the employee lifecycle.

This role focuses on Tier 2 People Operations support through a ticketing system, accurate HR data maintenance, benefits support, and partnership with U.S.-based stakeholders. The role will primarily support U.S. employees and managers while also supporting international employee populations as needed. The role also serves as a key operational partner for immigration and work authorization compliance, including the immigration inbox, Form I-9 compliance, and sponsored visa tracking. The position requires regular overlap with U.S. business hours.

Employee Lifecycle & HR Operations

Process employee lifecycle transactions, including onboarding, offboarding, job changes, transfers, and leave events, with a high degree of accuracy and confidentiality.

Maintain complete and accurate employee records and documentation in HR systems; perform regular audits to support data integrity.

Generate recurring and ad hoc People Operations reports to support business and compliance needs.

Support & Ticket Management

Serve as the first point of contact for employee and manager inquiries submitted through ServiceDesk or a similar ticketing system.

Respond to and resolve People Operations tickets in a timely, professional, and customer-focused manner.

Research questions using available policies, SOPs, government resources, system history, and other reliable resources before escalating.

Triage issues appropriately and escalate complex or sensitive matters to the appropriate People team partners.

Monitor ticket queues during U.S. business hours and support adherence to service-level expectations.

Employee Support

Provide operational and policy support primarily to U.S. employees and managers, while also supporting international employee populations as needed, ensuring accurate and timely resolution of inquiries.

Partner with U.S.-based and international teams to resolve cross-border support needs.

Maintain working knowledge of U.S. People Operations processes, timelines, and escalation paths.

Benefits & Compliance Support

Support benefits enrollment and respond to employee benefits inquiries.

Ensure day-to-day People Operations activities comply with applicable labor laws, statutory requirements, and company policies.

Immigration & Work Authorization

Manage the People Team immigration inbox, including timely triage, response, routing, and documentation of employee, manager, and attorney requests.

Support Form I-9 processing, document review, corrections, record maintenance, and audit preparation in accordance with company procedures and current requirements.

Track and reverify employee Form I‑9s, including work authorization expiration dates, to ensure reverification is completed on time and accurately documented.

Track and manage H‑1B and all other company-sponsored visa types, including key dates, extensions, amendments, status changes, and required documentation.

Work closely with managers, employees, and external immigration attorneys to coordinate case requirements, gather documents, communicate timelines, and keep stakeholders informed of next steps.

Maintain accurate immigration records and trackers in HR systems, and report on upcoming expirations and open cases to People Operations leadership.

Handle immigration-related information with a high degree of confidentiality and escalate complex or time-sensitive matters to People Operations leadership and immigration counsel.

Process Improvement & Documentation

Identify opportunities to improve People Operations processes, service delivery, and system usage.

Create, maintain, and update standard operating procedures, knowledge‑base articles, and process documentation.

Support testing and implementation of HR system enhancements and process changes, including user acceptance testing where applicable.

What You Will Bring

• Bachelor's or master's degree in a related field, or four years of equivalent work experience.
• At least two to four years of experience in People Operations, HR Shared Services, or HR Support.
• Experience using a ticketing system such as ServiceDesk and responding to Tier 2 HR/People Operations inquiries.
• Proven experience working with U.S.-based business teams; experience supporting international employees or global teams is also preferred.
• Working knowledge of U.S. employment practices and federal compliance standards relevant to People Operations, including familiarity with Form I‑9 and employment eligibility verification requirements.
• Ability to research unfamiliar questions, identify missing information, use available resources, and determine an appropriate solution or escalation path.
• Excellent written and verbal communication skills in English; professional fluency in Spanish is a plus.
• Ability and willingness to work hours that provide meaningful overlap with U.S. business hours.
• Strong attention to detail and ability to identify inconsistencies or data issues.
• Ability to protect confidential information and manage sensitive employee data responsibly.
• Workday experience, including HRIS transactions, reporting, and audits.
• Advanced Excel or Google Sheets skills.
• Experience partnering with payroll and benefits vendors.
• Experience managing employment-based visa programs, such as H‑1B, tracking case timelines, and working with immigration attorneys.
• Hands‑on experience with Form I‑9 processing, reverification, corrections, electronic workflows, or audit support.
• Exposure to compliance-related topics, audits, data governance, or multi-state U.S. employee support.

Core Skills

• Operational & Technical: Strong working knowledge of People Operations processes and HR shared-services environments. Experience with ticket-based intake, triage, and resolution of Tier 2 requests, with appropriate escalation of more complex matters. Ability to quickly learn and navigate HR systems; Workday experience preferably. Proficiency with spreadsheets and data-validation techniques.
• Customer Service & Communication: Strong customer-service orientation with clear, professional, and empathetic communication. Experience supporting U.S.-based employees and working with international employee populations or global teams. Ability to explain policies and processes in a clear, accessible way.
• Analysis, Judgment & Collaboration: High attention to detail and ability to identify data inconsistencies or process gaps. Sound judgment when handling sensitive employee matters and confidential information. Resourcefulness in researching answers and working through routine and moderately complex issues without relying on step‑by‑step direction. Demonstrated ownership and follow‑through, including tracking open items, communicating progress, documenting work, and confirming resolution. Ability to prioritize effectively in a fast‑paced, high‑volume support environment. Strong collaboration skills and comfort working across time zones and functions. Proactive, adaptable, and comfortable operating in an evolving People Operations environment.

Workspace

A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.

Application Window

The application window for this position is anticipated to close in 2 weeks (10 business days) from 11/06/26. Please know this may change based on business and interviewing needs.

Pay Range

Supporting Porch Group Pay Range: COP 5,400,000.00 to COP 7,200,000.00 salary per month.

#LI-KS1 #LI-Remote

Values

No Jerks / No Egos

Be Ambitious

Solve Each Problem

Care Deeply

Together We Win

Culture

At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success!

Company Overview

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by providing the best services for homebuyers, being led by advantaged underwriting in insurance, and protecting the whole home. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India.