FinCrime Team Lead (External Enquiries)

Revolut; Bogotá ciudad; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

Revolut is seeking a Financial Crime Team Lead in Bogotá to guide External Enquiry Analysts and drive the team to best-in-class performance.

You'll supervise issue resolution, manage escalations, and lead hiring and training while collaborating with stakeholders to strengthen compliance and fraud prevention. The role requires bilingual English/Spanish and readiness to work from the Bogotá office. You will shape processes, monitor SLAs, and pursue continuous improvement.

Qualifications

• 4+ years of experience in seizures, regulatory liaising, legal operations, law enforcement inquiries, or compliance correspondence.
• 2+ years leading client-facing or agency-facing operational teams of 5+ specialists.
• Experience auditing team communications for confidentiality and legal standards.
• Experience handling formal information requests from law enforcement, courts, and financial regulators.
• An in-depth understanding of data privacy laws (GDPR, CCPA, local banking secrecy acts).
• Experience managing formal disputes, complaints, or complex inquiries from external institutional partners.
• Fluency in English and Spanish.
• To be able to work from the Bogota office.

Responsibilities

• Leading and managing a team, and assessing their performance
• Communicating company goals, safety practices, and deadlines to the team
• Assisting with hiring and training, and keeping leadership updated on team performance
• Communicating concerns and policies among management and team members
• Searching for process/procedure optimisation and work improvements
• Meeting SLAs
• Acting as a point of contact for any internal and external escalations

Skills

Regulatory liaison

Team leadership

Compliance

Stakeholder mgmt

English & Spanish

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a Financial Crime Team Lead to make sure our External Enquiry Analysts are operating at the best quality performance. You'll handle customer and agent issues and look to resolve them quickly and efficiently.

Up to shape what's next in finance? Let's get in touch.

What you’ll be doing

• Leading and managing a team, and assessing their performance
• Communicating company goals, safety practices, and deadlines to the team
• Assisting with hiring and training, and keeping leadership updated on team performance
• Communicating concerns and policies among management and team members
• Searching for process/procedure optimisation and work improvements
• Meeting SLAs
• Acting as a point of contact for any internal and external escalations

What you’ll need

• 4+ years of experience in seizures, regulatory liaising, legal operations, law enforcement inquiries, or compliance correspondence
• 2+ years of experience managing client-facing or agency-facing operational teams of 5+ specialists
• Experience auditing team communications to ensure strict compliance with confidentiality and legal standards
• A background handling formal information requests from law enforcement, courts, and financial regulators
• An in-depth understanding of data privacy laws (GDPR, CCPA, local banking secrecy acts) regarding third-party disclosures
• Experience managing formal disputes, complaints, or complex inquiries from external institutional partners
• Expertise in legal terminology and official drafting of corporate or regulatory responses
• Outstanding stakeholder management to navigate sensitive situations with external authorities
• Fluency in English and Spanish
• To be able to work from the Bogota office
• The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines while demonstrating sound judgement

Nice to have

• Experience improving or building operational processes

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.