FinCrime Team Lead (Account Protection)

Revolut Ltd; Bogotá ciudad; Ibrido; COP 180.000.000 - 240.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Financial benefits

Flexible work from home/office/abroad

Revolut Metal subscription

Team events year-round

Descrizione del lavoro

Revolut Ltd in Bogotá is seeking a FinCrime Team Lead to support analysts and drive top-quality performance in anti-fraud efforts. You will manage a team of 10–15 analysts, ensure productivity, quality, and SLA adherence while addressing complex investigations.

Work with Product and Engineering to patch risk gaps, communicate clearly with regulators, law enforcement, and internal teams, and mentor staff in a fast-growing fintech environment.

Competenze

• 4+ years in fraud detection, risk mitigation or financial crime operations.
• 2+ years leading operational fraud analyst teams of 5+ people.
• Experience managing real-time queues, shift schedules and SLA targets.
• Fluent in English and Spanish; strong written and verbal communication.
• Ability to work from the Bogotá office.

Mansioni

• Manage a team of 10–15 FinCrime Analysts.
• Oversee daily performance, productivity, quality and SLA adherence.
• Conduct regular 1:1s, team meetings and performance reviews.
• Challenge processes for continuous improvement.
• Identify unusual performance trends and raise awareness.
• Take ownership of difficult problems and lead in the workplace.
• Act as liaison for law enforcement in ongoing investigations from submitted SAR.

Conoscenze

Fraud detection

Risk mitigation

Financial crime ops

Team leadership

Real-time queues

SLA targets

Project management

Fraud typologies

Chargeback management

Payment security

SQL

Collaboration

Communication skills

English & Spanish

Bogota office

Descrizione del lavoro

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a FinCrime Team Lead to support our Analysts in achieving top-quality performance. You'll take a solution-oriented approach to handling customer and agent issues, looking to resolve them quickly and efficiently.

What you'll be doing

• Managing a team of 10–15 FinCrime Analysts
• Managing the daily performance of employees, ensuring productivity, quality, and adherence to SLA expectations
• Conducting regular 1:1s, team meetings, and performance reviews
• Challenging processes and procedures for continuous improvement
• Raising awareness of unusual trends in performance
• Seeking to go above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace
• Acting as a point of contact for law enforcement agencies in ongoing criminal investigations that commenced from a submitted SAR

What you'll need

• 4+ years of experience in fraud detection, risk mitigation, or financial crime operations
• 2+ years of experience leading operational fraud analyst teams of 5+ people
• Experience managing real-time queues, shift schedules, and meeting strict SLA targets
• The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines.
• A solid understanding of fraud typologies (identity theft, account takeover, chargebacks, friendly fraud) and the interplay between legal and business risk
• Expertise in chargeback dispute management and payment gateway security compliance
• Practical knowledge of SQL
• Great collaboration skills to work alongside Product and Engineering teams to patch risk gaps
• Excellent communication and writing skills, with the ability to communicate positively and effectively with internal teams, outside counsel, and regulators
• Fluency in English and Spanish
• The ability to work from the Bogota office

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team