FinCrime Analyst (Account Protection)

Revolut; Bogotá ciudad; On-site; COP 60,000,000 - 110,000,000; Full time

Job summary

Revolut in Bogotá is seeking a FinCrime Analyst to review customer issues, analyze alerts, and resolve cases while maintaining the highest standards of security and customer experience. The role supports 24/7 coverage, including night shifts, with full compensation, and requires work from the Bogota office.

You will collaborate with internal teams and external partners, using investigative tools to detect money laundering patterns and fraud, and you will help determine refunds for confirmed

Qualifications

• Bachelor's degree in a relevant field.
• At least 2 years of FinCrime experience.
• Fluency in English and Spanish.
• Experience with investigative methodologies and data tools.
• Willingness to work nights and weekends.
• Ability to work from Bogota office.

Responsibilities

• Detect suspicious activity and report it.
• Analyze alerts from the monitoring system.
• Escalate red flags to escalations team.
• Drive projects to improve processes.
• Assess cases of account takeover and fraud.
• Coordinate with external partners to recover funds.
• Decide on refund eligibility for fraud victims.
• Handle sensitive information.

Skills

FinCrime experience

Bilingual English/Spanish

Analytical thinking

Multitasking under pressure

Education

Bachelor's degree

Tools

Spreadsheets

Filters

Pivot tables

Network analysis tools

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Financial Crime team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to prevent financial crime.

We're looking for a FinCrime Analyst to review and get to the bottom of customer issues. You’ll collaborate with colleagues, both internally and externally, to solve cases and deliver an outstanding customer experience.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

What you’ll be doing

• Detecting and reporting suspicious activity, including the predicate offences of money laundering and terrorist financing
• Identifying and analysing alerts generated by the monitoring system to identify potentially suspicious activity
• Escalating red flags and potential risks to the escalations team
• Driving various projects to improve processes and procedures within the team
• Assessing cases of account takeover, authorised push payment, and first-party fraud or mules
• Contacting external partners to try and recover victims' funds
• Deciding on refund eligibility for confirmed fraud victims
• Handling sensitive or confidential information

What you’ll need

• A bachelor's degree (must be able to provide a certificate)
• 2+ years of FinCrime experience
• Fluency in English and Spanish (C1+ level)
• Familiarity with investigative methodologies evidenced by use of analytical tools (e.g., spreadsheets, filters, pivots, network charts)
• A willingness to work a variety of shifts, including nights and weekends
• Critical thinking skills
• The ability to multitask, prioritise, and work well under pressure
• To be able to work from the Bogota office

Nice to Have

• A degree in law or STEM subject
• A professional certification (ICA or ACAMS)
• Experience with authorised push payments or account takeover investigations
• Fluency in other languages

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.