FinCrime Analyst (Support)

Revolut Ltd; Bogotá ciudad; On-site; COP 60,000,000 - 100,000,000; Full time

Benefits offered by this job

Financial benefits

WFH flexibility

Revolut Metal subscription

Year-round events

Job summary

Revolut Ltd in Bogotá is seeking a Financial Crime Analyst to join our enhanced due diligence team and help keep our platform compliant and secure. You’ll verify identities, review complex documents, and apply AML/CTF standards while collaborating with global teams.

The role may include night/weekend shifts, and we value clear communication in English and Spanish, strong investigative instincts, and the ability to multitask in a fast-paced fintech environment.

Qualifications

• Fluency in English and Spanish (C1+ level).
• Excellent communication and writing skills.
• 1+ years of experience in customer support.
• Good investigation skills.
• Able to multitask and work under pressure.
• Willingness to work different shifts.
• Ability to collaborate with multiple compliance teams in a dynamic, international environment.
• Strong numeracy and IT skills.
• Must be able to work from the Bogota office.

Responsibilities

• Conduct in-depth reviews of KYC documents using complex data points to validate customer profiles.
• Evaluate international identity and residency documents for authenticity and eligibility.
• Identify fraudulent patterns and suspicious documentation.
• Uphold AML/CTF regulations across back-office processes.
• Collaborate with global teams to resolve onboarding bottlenecks and improve processes.

Skills

Bilingual English & Spanish

Excellent communication

Investigation skills

Multitasking under pressure

Shift flexibility

Cross-team collaboration

Numeracy and IT skills

Work from Bogota office

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Financial Crime team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to prevent financial crime.

We're looking for a Financial Crime Analyst to manage our enhanced due diligence processes. You'll meticulously verify identities and documents and analyse complex financial crime cases to keep our platform compliant and safe from financial crime.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Conducting deep-dive reviews of KYC documents through complex data points, ensuring every customer profile is valid and complete
• Evaluating international identity and residency documents, using country-specific knowledge to confirm authenticity and service eligibility
• Identifying fraudulent patterns and suspicious documentation
• Upholding strict AML and CTF regulations, ensuring all backoffice processes meet global legal standards and company commitments
• Collaborating with global teams to resolve onboarding bottlenecks and fix systemic disruptions behind the scenes to maintain a smooth customer journey

What you'll need

• Fluency in English and Spanish (C1+ level)
• Excellent communication and writing skills
• 1+ years of experience in customer support
• Good investigation skills
• The ability to multitask, work well under pressure, and within tight time frames
• A willingness to work different shifts
• The ability to collaborate with multiple compliance teams in a dynamic, international environment
• Great numeracy and IT skills
• To be able to work from the Bogota office

Nice to have

• Experience in a high-volume, metrics-driven customer support role (e.g., meeting daily/weekly targets for response time and resolution)
• Direct experience or comprehensive training in basic anti-money laundering (AML) and know your customer (KYC) procedures (e.g., CDD, EDD, source of funds)

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team