Field Service Technician

BlackBerry Inc.; Puerto Bogotá; Hybrid; COP 66,960,000 - 100,440,000; Full time

Job summary

ABB in Latin America is seeking a Sales, Service and Project Execution Regional Leader for Critical Power. The role blends field service delivery with strategic planning, on-site customer engagement, and effective timeline management to ensure satisfaction.

You will lead service activities, prepare material lists, train field staff, and identify opportunities to improve customer operations while maintaining safety and quality standards. This is a hybrid role with frequent regional travel.

Qualifications

• Educational background in electrical, electromechanics or electronic engineering.
• At least 5 years of experience in related roles.
• Experience with critical power equipment (UPS, Switchgears BDU).
• Fluent English and ability to communicate with regional customers.

Responsibilities

• Execute field service work on-site per work instructions and ABB guidelines.
• Identify opportunities to improve customer operations and reduce pain points.
• Prepare material lists and ensure availability of parts and equipment.
• Train field service staff and customers when needed.
• Plan and communicate service timelines and maintain customer satisfaction.

Skills

Fluent English

Customer relationships

Travel readiness

Electrical background

Education

Electrical, electromechanics or electronic engineering

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Sales, Service and Project Execution Regional Leader - Critical Power - Latin America__Your role and responsibilitiesIn this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.The work model for the role is: hybridThis role is contributing to the service execution to our customer equipments. Main stakeholders are customers around the region.You will be mainly accountable for:Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.Acting as trainer when needed, for field service associates and customers.Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s).Our team dynamicsYou will join a high performing team, where you will be able to thrive.Qualifications for the roleEducational background in electrical, electromechanics or electronic engineeringAt least 5 years of experience in related rolesExperience working with critical power equipment (UPS, Switchgears BDU)Experience Performing inspection, testing, troubleshooting, maintenance and repairAbility to build relationships with customersTravelingFluent EnglishBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.