Expert - SLS OFR

Deutsche Post DHL; Bogotá; On-site; COP 24,000,000 - 36,000,000; Full time

Job summary

DHL Colombia is seeking an Expert SLS AFR to support quote creation and submission for AFR products and validate performance reports based on quotes and operations. The role involves handling quote requests, ensuring completeness, and timely communication with customers.

You will review rate requests, update systems, and produce weekly and monthly AFR performance reports, focusing on KPI analysis, hit rate, and project highlights. Collaboration and process improvements are key.

Qualifications

• Field of study in Industrial Engineering, Business Administration or International Business.
• Experience in logistics processes is preferred (1+ years).
• Proficiency with MS Excel and MS Office tools.
• Strong English communication, both written and verbal.

Responsibilities

• Receive quote requests and ensure information is clear to start the process.
• Follow up quote status and provide quotes to customers within ~2 hours of request.
• Enter correspondent information into the system for new rate requests.
• GenerateWeekly Performance report for AFR KPI analysis and hit rate.
• Create Monthly Status and Performance reports covering quotes, highlights and priorities.
• Identify improvements and discuss topics and issues.

Skills

Logistics processes

English communication

Customer service

Teamwork

Autonomy

Education

Industrial Engineering

Business Administration

International Business

Tools

MS Excel

MS Office

Job description

Title: Expert SLS AFR

Location: GSC BOG

Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.

Key Responsibilities:

• Receive quote request
• Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.
• Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.
• Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.
• Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.
• Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis.
• Find improvements and efficiencies and discuss open topics and issues.

Skills / Requirements:

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• At least 1 years in Logistcs process
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.