Expert - SLS OFR

Deutsche Post; Bogotá; Presencial; COP 24 000 000 - 42 000 000; Tempo integral

Resumo da oferta

DHL Colombia is seeking an Expert SLS AFR to support quotes creation and submission for AFR products and to validate performance reports tied to quotes and operations.

You will receive and review quote requests, ensure complete information, contact customers for clarification, and follow up to a customer decision. Proactive reporting and process improvements are required.

Qualificações

• Requires 1+ year of logistics process experience.
• Strong Excel and MS Office skills.
• Good spoken and written English.
• Strong customer service and communication skills.
• Ability to work in a team and autonomously.

Responsabilidades

• Receive quote requests.
• Review customer information for clarity.
• Follow up on quote status and deliver within 2 hours.
• Process new rate requests and enter data.
• Generate weekly AFR performance reports.
• Generate monthly status and performance reports.
• Identify improvements and discuss open topics.

Conhecimentos

Industrial Engineering

Business Administration

International Business

English communication

Customer service

Teamwork

Autonomy

Logistics experience

Formação académica

Industrial Engineering / Business Administration / International Business

Ferramentas

MS Excel

Descrição da oferta de emprego

Title: Expert SLS AFR

Location: GSC BOG

Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.

Key Responsibilities:

• Receive quote request
• Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.
• Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.
• Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.
• Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.
• Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis.
• Find improvements and efficiencies and discuss open topics and issues.

Skills / Requirements:

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• At least 1 years in Logistcs process
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.