Expert Sales - Customer Specific Quote

Joinimagine; Bogotá ciudad; Presencial; COP 100.440.000 - 167.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus up to 16%

Descripción de la vacante

Joinimagine is seeking an Expert SLS - CSQ Customer Specific Quote to support the US-based After Sales back office by creating spot quotes for Multinational and CSI customers. You will collaborate with the Pricing team in DHL Colombia to request rates and build quotes according to customer needs.

The role requires a background in Industrial Eng/Business, strong MS Excel and MS Office skills, and excellent English communication.

Formación

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects

Responsabilidades

• Analyze and provide visibility trend behavior of MNC and CSI customers for after sales US team.
• Expertise in Quoting process and fast learner as this person will need to know the step by step of all customers we have in Customer Specific Quote.
• Quality checks to be done about the performance of the team.
• Support the team on questions and escalations.
• Periodical calls with BP and Sector Heads.
• Find improvements and efficiencies, discuss open topics and issues.
• Receive new rate request and perform the quote considering the customer needs.

Conocimientos

MS Excel

MS Office

English (verbal & written)

Customer service

Teamwork

Autonomy

Tenure requirement

Educación

Industrial Engineering or related

Business Administration or International Business

Descripción del empleo

Title: Expert SLS - CSQ Customer Specific Quote

Location: GSC BOG

Team works as back office of the After Sales team in US. Focus on create Spot Quotes for Multinational Customers (MNC) and CSI customers.

Contact Pricing team around the DHL network, request rates for requirements from Internal/External customer, build the quote as per customer indications, follow up for the final status (Win/Lost) by mail or voice and get the HB number in order to proof real movement and be able to calculate GP.

Key Responsibilities:

• Analyze and provide visibility trend behavior of MNC and CSI customers for after sales US team.
• Expertise in Quoting process and fast learner as this person will need to know the step by step of all customers we have in Customer Specific Quote.
• Quality checks to be done about the performance of the team.
• Support the team on questions and escalations.
• Periodical calls with BP and Sector Heads.
• Find improvements and efficiencies, discuss open topics and issues.
• Receive new rate request and perform the quote considering the customer needs.

Skills / Requirements:

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.
• Performance bonus up to 16% of salary