Executive-Back-End/Voice/ Customer Service-Inbound - English customer service

EXL; Bogotá ciudad; Presencial; COP 22.320.000 - 35.712.000; Jornada completa

Descripción de la vacante

EXL in Bogotá is seeking a detail-oriented professional to process back office transactions in the US P&C client area, including mid-term changes, endorsements, coding, and correspondence. You will work to meet SLAs and follow documented desktop procedures to ensure accuracy and timeliness.

You will be responsible for achieving assigned targets, maintaining high-quality outputs, and continuously improving process metrics and customer satisfaction under strict deadlines.

Responsabilidades

• Process back office transactions in US P&C client area such as mid-term changes, endorsements, coding, and correspondence.
• Follow SLAs outlined by the client for processing transactions.
• Ensure transactions are processed per defined and documented desktop procedures.
• Meet assigned targets in accordance with SLA.
• Maintain transaction quality compliant with predefined parameters.

Descripción del empleo

The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.

Primarily responsible for processing transactions as per the SLAs outlined by the client.

Ensure that all the transactions are processed as per defined and documented desktop procedures.

Ensure that the assigned targets in accordance with SLA are met.

Ensure that the quality of the transactions is compliant with predefined parameters.

Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures.