Especialista en Atención al Cliente Bilingüe (CDH)

ThrivePass; Pereira; Presencial; COP 27.900.000 - 31.248.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plan

Additional PTO days (first year)

Descripción de la vacante

ThrivePass is seeking a CDH Engagement Specialist in Pereira, Colombia, on-site, to join our customer support team. You will ensure high member satisfaction through timely, empathetic communication and accurate solutions.

You will handle inquiries, review and process claims (FSA, HRA, commuter benefits), meet SLAs, collaborate with cross-functional teams, and contribute ideas to improve workflows and the member experience.

Formación

• 1–3 years of experience in customer service, claims processing, phone support, or related roles.
• Strong problem-solving and critical thinking skills.
• Working knowledge of Microsoft Word and Excel.
• Ability to learn new systems quickly.
• Excellent communication skills in English (written and verbal).
• Detail-oriented and highly organized.

Responsabilidades

• Deliver high-quality customer service to CDH members and plan participants.
• Respond to member inquiries through ticketing systems in a timely manner.
• Provide professional and empathetic phone support.
• Review, evaluate, adjust, and process claims (FSA, HRA, commuter benefits, etc.).
• Meet and exceed SLAs for accuracy, volume, and call quality.
• Identify issues or inefficiencies and escalate when needed.
• Provide timely and effective support, including follow-up and resolution.
• Collaborate with cross-functional teams to improve processes and member experience.
• Bring new ideas to improve workflows and efficiency.

Conocimientos

Customer service

Communication skills

Multitasking

Detail-oriented

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

ThrivePass is seeking a CDH Engagement Specialist in Pereira, Colombia, on-site, to join our customer support team. You will ensure high member satisfaction through timely, empathetic communication and accurate solutions.

You will handle inquiries, review and process claims (FSA, HRA, commuter benefits), meet SLAs, collaborate with cross-functional teams, and contribute ideas to improve workflows and the member experience.