CDH Member Care & Claims Specialist

ThrivePass; Pereira; Presencial; COP 27.900.000 - 31.248.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Plan Complementario de Salud

Additional PTO days

Career growth opportunities

Descripción de la vacante

ThrivePass in Pereira, Colombia (on-site) is hiring an Engagement Specialist to support our members with timely, empathetic communication and accurate solutions as part of the customer support team.

You will handle inquiries, process claims (FSA, HRA, commuter benefits), meet SLAs, collaborate with cross-functional teams, and continually seek ways to improve workflows. 1–3 years in customer service and fluent English are required; salary is COP 2,500,000–2,800,000 per month.

Formación

• 1–3 years of experience in customer service or related roles.
• Strong problem-solving and critical thinking skills.
• Proficient with Microsoft Word and Excel.
• Ability to learn new systems and technologies quickly.
• Excellent English communication, written and verbal.
• Detail-oriented and highly organized.
• Team player with a positive attitude and openness to feedback.

Responsabilidades

• Deliver high-quality customer service to CDH members and plan participants.
• Respond to member inquiries through ticketing systems promptly.
• Provide professional and empathetic phone support.
• Review, evaluate, adjust, and process claims (FSA, HRA, commuter benefits, etc.).
• Meet and exceed SLAs for accuracy, volume, and call quality.
• Identify issues or inefficiencies and escalate when needed.
• Provide timely follow-up and resolution.
• Collaborate with cross-functional teams to improve processes and member experience.
• Bring new ideas to improve workflows and efficiency.

Conocimientos

Customer empathy

Communication skills

Attention to detail

Multitasking

Ownership

Herramientas

Microsoft Word

Excel

Descripción del empleo

ThrivePass in Pereira, Colombia (on-site) is hiring an Engagement Specialist to support our members with timely, empathetic communication and accurate solutions as part of the customer support team.

You will handle inquiries, process claims (FSA, HRA, commuter benefits), meet SLAs, collaborate with cross-functional teams, and continually seek ways to improve workflows. 1–3 years in customer service and fluent English are required; salary is COP 2,500,000–2,800,000 per month.