Entry-Level Tech Chat Support Representative

TP; Bogotá ciudad; On-site; COP 13,392,000 - 23,436,000; Full time

Benefits offered by this job

Paid training

Career growth

Equipment provided

Job summary

TP Connecta Bogotá is seeking a Customer Support Representative to assist users via chat, resolving technical and service inquiries in real time within a fully digital support workflow.

No prior technical support experience is required, as full paid training is provided to set you up for success. The role operates on-site at TP Connecta Headquarters in Bogotá, with 42 hours per week across 5 days and 2 days off.

Qualifications

• No prior technical support experience required; attitude and willingness to learn matter most.
• Excellent written English and grammar with the ability to explain technical concepts clearly.
• Strong problem-solving mindset and curiosity when assisting customers.
• Comfort with managing 2-3 chat sessions simultaneously after training.

Responsibilities

• Chat with customers in real time to solve technical and service inquiries.
• Guide users through basic troubleshooting for hardware, software, OS features and connectivity.
• Document interactions, inquiries, and resolutions in the ticketing system.
• Escalate complex issues to senior engineering teams with clear notes.
• Maintain high quality written communication and customer satisfaction throughout chats.

Skills

Written English

Customer service mindset

Problem solving

Multitasking

Education

High school diploma

Job description

TP Connecta Bogotá is seeking a Customer Support Representative to assist users via chat, resolving technical and service inquiries in real time within a fully digital support workflow.

No prior technical support experience is required, as full paid training is provided to set you up for success. The role operates on-site at TP Connecta Headquarters in Bogotá, with 42 hours per week across 5 days and 2 days off.