English-Speaking CSR for Debt Solutions

Resolv Global; Tubará; On-site; COP 28,598,000 - 38,520,000; Full time

Job summary

Resolv Global in Barranquilla is seeking a Customer Service Representative for a Debt Settlement campaign. You will engage with clients in English, listening to needs and guiding conversations toward positive outcomes.

This on-site role offers two shifts with weekly pay. You must be comfortable handling sensitive financial discussions, documenting interactions, and protecting customer information while delivering professional, empathetic service.

Qualifications

• Advanced English proficiency, both spoken and written.
• Experience in Customer Service, BPO, Contact Center, or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Empathy and professionalism when handling sensitive customer situations.

Responsibilities

• Provide professional and empathetic customer service throughout each interaction.
• Listen carefully to customers, understand their needs, and provide appropriate assistance.
• Clearly explain information, processes, and available solutions.
• Handle questions, concerns, and objections with confidence and professionalism.
• Maintain a calm and positive approach when handling sensitive financial conversations.
• Document customer interactions accurately and follow established procedures.
• Protect customer information and maintain confidentiality at all times.
• Work toward positive customer outcomes while maintaining a high standard of service.

Skills

Advanced English proficiency

Excellent verbal and written comms

Active listening

Problem-solving

Empathy and professionalism

Learn new systems quickly

Availability for shifts

On-site work culture

Job description

Resolv Global in Barranquilla is seeking a Customer Service Representative for a Debt Settlement campaign. You will engage with clients in English, listening to needs and guiding conversations toward positive outcomes.

This on-site role offers two shifts with weekly pay. You must be comfortable handling sensitive financial discussions, documenting interactions, and protecting customer information while delivering professional, empathetic service.