Empathetic English-Speaking CSR — Debt Solutions

Resolv Global; Palmar de Varela; On-site; COP 28,452,000 - 38,666,000; Full time

Job summary

Resolv Global in Barranquilla is seeking a Customer Service Representative for a debt settlement campaign. You will engage with customers in English, listen to needs, explain options, and guide conversations toward positive outcomes.

This role requires professionalism, empathy, and strong communication. You will work on-site with two shifts (8:00 AM - 5:00 PM) and (12:30 PM - 10:30 PM), with weekly compensation of 230 USD paid to independent contractors.

Qualifications

• Advanced English proficiency, both spoken and written.
• Previous experience in Customer Service or similar role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Empathy and professionalism when handling sensitive situations.
• Confidence navigating difficult conversations and customer concerns.

Responsibilities

• Provide professional and empathetic customer service throughout each interaction.
• Listen carefully to customers, understand their needs, and provide appropriate assistance.
• Clearly explain information, processes, and available solutions.
• Handle questions, concerns, and objections with confidence and professionalism.
• Maintain a calm and positive approach when handling sensitive financial conversations.
• Document customer interactions accurately and follow established procedures.
• Protect customer information and maintain confidentiality at all times.
• Work toward positive customer outcomes while maintaining a high standard of service.

Skills

Advanced English

Active listening

Communication skills

Empathy

Problem-solving

Job description

Resolv Global in Barranquilla is seeking a Customer Service Representative for a debt settlement campaign. You will engage with customers in English, listen to needs, explain options, and guide conversations toward positive outcomes.

This role requires professionalism, empathy, and strong communication. You will work on-site with two shifts (8:00 AM - 5:00 PM) and (12:30 PM - 10:30 PM), with weekly compensation of 230 USD paid to independent contractors.