English customer account advisor - Programa de discapacidad

bet365; Bogotá; Presencial; COP 39.060.000 - 58.032.000; Jornada completa

Descripción de la vacante

bet365, a leading online gambling company, invites applications for the Customer Account Advisor role based in our Bogota office. You will deliver exceptional support to our US customers across chat, email and phone, adapting to peak times including evenings, some weekends and holidays.

You will collaborate with colleagues, maintain compliance with licensing requirements and strive to continually improve customer experience while expanding your knowledge of our products and policies.

Formación

• Strong collaboration skills in a team and individually.
• Excellent spoken and written English.
• Active listening and empathy for customers.
• Passion for delivering outstanding service.
• Attention to detail in a fast-paced support role.
• Ability to multitask and manage several channels.
• Familiarity with licensing requirements.

Responsabilidades

• Assist customers via live chat, phone, and email.
• Investigate inquiries using internal tools and coordinate with departments.
• Escalate issues within Customer Service as needed.
• Address customer requests and complaints promptly and courteously.
• Contribute to improving customer perception of the platform.
• Understand policies, procedures, and licensing requirements.
• Advocate for responsible gaming.

Conocimientos

Team collaboration

Verbal and written communication

Listening skills

Customer service mindset

Knowledge expansion

Attention to detail

Multitasking in fast-paced env

Problem-solving

Typing, literacy, numeracy

Licensing compliance

C1 English level

Descripción del empleo

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

Job Description

We are excited to invite applications for the role of Customer Account Advisor with a C1 English level. This is a fantastic career opportunity that offers you the chance to thrive and grow within the vibrant world of customer support services.

Based in our Bogota office, you will play a crucial role in delivering exceptional support to our US customers. Your flexibility will be key, as you will be engaging with customers during peak times across the exhilarating sporting calendar, including evenings, some weekends, and holidays.

You will provide support through three channels: chat, email, and phone calls, ensuring our customers receive top-notch assistance tailored to their needs. Moreover, this role offers a unique opportunity to deepen your understanding of the American customer market, equipping you with valuable insights that will enhance your professional journey.

Qualifications

• Strong individual and team collaboration skills.
• Exceptional verbal and written communication abilities.
• Keen listening skills.
• A passion for delivering outstanding customer service.
• Eagerness to expa nd personal knowledge and skills.
• Meticulous attention to detail.
• Proficiency in multitasking within a fast-paced environment.
• Innovative problem-solving capabilities.
• Efficient typing, literacy, and numeracy skills.
• Maintain compliance with individual licensing requirements according to regulations.
• C1 English level.

Additional Information

• Ensuring a positive experience for our customers.
• Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
• Engaging with customers through live chat, phone calls, and email, while effectively and efficiently addressing their requests and complaints in a courteous and timely manner.
• Conducting internal tasks to improve customer perception of our platform.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
• Advocating for responsible gaming.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.