Sports Betting Website Supervisor

bet365; Colombia; On-site; COP 111,049,416 - 185,082,361; Full time

Job summary

A leading online gambling company in Colombia is seeking a Studio Supervisor to oversee the administration of Live Streaming services. The role involves supervising team leaders and ensuring high-quality content delivery. Candidates should have at least 6 months of leadership experience and ability to make decisions under pressure. The position provides an opportunity for significant impact in a fast-paced environment. Join a committed team in redefining online gambling experiences.

Qualifications

• At least 6 months in current position.
• Experience in a leadership role.
• Ability to work to tight deadlines.
• Aptitude to improve policies and procedures.

Responsibilities

• Supervise team leaders and manage development of operator teams.
• Monitor and escalate issues within the department.
• Document policies to support staff development.
• Provide reports on team performance and service level agreements.

Skills

Leadership experience

Effective communication in English

Decision making under pressure

Understanding of sports knowledge

Job description

Overview

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As a Studio Supervisor, you will be working in a fast-paced, rewarding role in the department responsible for the administration of Live Streaming and effective content delivery across all supported domains and languages. You will also coordinate the development of team leaders and the department as a whole.

You will be responsible for the scheduling, building and monitoring of the bet365 sports sites, ensuring that the content on display is of a high quality and localised for key territories.

You will ensure that quality is consistently high and any issues with Live Streaming products are efficiently escalated through the correct channels, both internally and with third party providers.

You will supervise the development of team leaders, assisting them with the development of their teams to meet the high demands of the shift. You will provide team leaders with support during the course of the shift and ensure their development and progression.

Qualifications

• At least 6 months on current position.
• Experience of at least 6 months in a leadership role, prior or within bet365 departments.
• Ability to communicate in English; both written and spoken.
• Display of a committed and flexible attitude.
• Sound decision making under pressure.
• Ability to work to tight deadlines.
• A wide-ranging sporting knowledge and bet365 Sports product.
• Aptitude to review and suggest improvements to policies and procedures to enhance department efficiency.
• Competent ability to understand and implement new policies and procedures quickly and to cascade them effectively.
• Proven track record of developing a team.

Additional Information

• Overseeing team leaders in the management, support and development of operator teams.
• Progressing team leaders in their development and making evidence-based recommendations for banding progression and yearly bonus.
• Monitoring and escalating issues across all areas of the department, providing regular updates to management and other key stakeholders within the business.
• Documenting policies and procedures in support of staff development.
• Ensuring that all duties within the department are on-track and completed within designated timeframes.
• Providing regular reports to management on areas of responsibility, including team performance and Live Streaming provider service level agreements.
• Maintaining the presentation of the bet365 Sports product to a very high standard.
• Supporting the Studio Management team with all aspects of the department operations.

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.