Employee Services - Time and Pay Consultant

Scotiabank; Bogotá; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation during recruitment

Descripción de la vacante

Scotiabank is seeking a Time and Pay Consultant for Employee Services in Bogota. The role focuses on providing timely Time and Pay support, leveraging HR policies, and maintaining accurate HR case information to meet SLAs.

Ideal candidates will have a degree in HR or related field, plus experience in service centers, strong communication, and the ability to work across countries and policies. Roles require confidentiality and adaptability in a standard office setting.

Formación

• Degree in Human Resources or pursuing education in related field.
• Knowledge of HR transactions.
• Prior experience in a service center or call center environment.
• Deep understanding of Bank policies and procedures.
• Strong knowledge of organizational structure and complexity.
• Exceptional written and verbal communication skills.
• Strong relationship management and interpersonal skills
• Sound judgment and problem-solving skills
• Attentive to details and deadlines
• Proven teamwork capabilities
• Flexibility and ability to adapt to changing work environments
• Ability to maintain confidentiality

Responsabilidades

• Provide 2nd level support for Time and Pay related requests.
• Assist with Time and Attendance and Payroll issues.
• Maintain accurate information in HR case files and systems.
• Escalate defects in Time and Attendance/Payroll systems as needed.
• Ensure adherence to SLAs and local country policies.

Conocimientos

HR policies knowledge

HR transactions

Customer service mindset

Communication skills

Relationship management

Teamwork

Problem solving

Attention to detail

Adaptability

Confidentiality

Educación

Degree in Human Resources or related field

Descripción del empleo

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Title: Employee Services - Time and Pay Consultant

Requisition ID: 273900
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Consultants contribute to the overall success of HR Solutions activities by ensuring specific individual goals, plans, and assigned initiatives are executed in support of the GHRO teams’ business strategies and objectives. Consultants are responsible for providing support to all business lines and/or countries to address and resolving low and medium risk situations, including escalated issues and concerns that are not resolved within Employee Services. The focus of this role is to ensure that issues are addressed within Service Level Agreements and managed at the local level to mitigate the potential negative impact. Consultants are accountable for providing accurate advice, in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provide timely, efficient, and valued solutions on Time and Pay issues and concerns by leveraging well developed knowledge of HR policies, and procedures within the countries, business lines (and subsidiary companies), where the Bank’s day-to-day operations, systems and technology operate.
• Provide 2nd level support for Employee Service teams for Time and Pay related requests.
• Promotes and supports a seamless and consistent experience for employees and People Leaders with Time and Attendance and Payroll concerns; and updates and maintains accurate and adequate information within the HR case file, on an ongoing and consistent basis, until such the issue is resolved.
• Independently reviews and assesses escalated Time and Attendance and Payroll issues, ensuring consistency and alignment to Bank policies and processes specific to applicable countries, and directs to applicable GHRO teams as required.
• Independently assesses and communicates the facts of situations in order to mitigate risk to the Bank, ensuring global consistency to avoid precedent-setting outcomes; presents the recommendations and risks; and coaches, supports, and provides (and/or refers) People Leaders to the appropriate tools and materials that will assist them in resolving the Time and Attendance and Payroll issues.
• Escalates defects in the Time and Attendance/ Payroll systems to the Time and Pay Specialist.
• Ensures positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps.
• Ensures proper usage of knowledge management,case management and Time and Attendance systems to effectively respond to, document and monitor inquiries.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Reporting Relationships

Primary Manager: • Manager, Time and Pay

Dimensions

• Manages support of HR Systems including: Case Management Systems, Payroll, me@Scotiabank and others.
• Significant volume of transactions
• Services a global community and responds within SLAs timeframe
• Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedules (EST)

Education / Experience / Other Information (include only those that are specific to the role)

• Degree in Human Resources or pursuing education in related field.
• Knowledge of HR transactions.
• Prior experience in a service center or call center environment.
• Deep understanding of Bank policies and procedures.
• Strong knowledge of organizational structure and complexity.
• Exceptional written and verbal communication skills.
• Strong relationship management and interpersonal skills
• Sound judgment and problem-solving skills
• Attentive to details and deadlines
• Proven teamwork capabilities
• Flexibility and ability to adapt to changing work environments
• Ability to maintain confidentiality

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Colombia : Bogota : Bogota
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.