Manager, Payroll Operations

Scotiabank; Bogotá ciudad; On-site; COP 70,000,000 - 110,000,000; Full time

Job summary

Scotia GBS in Bogota, Colombia, seeks a Payroll Team Lead to manage a team of Payroll Analysts and drive accurate payroll processing. You will mentor analysts, resolve ROE and time/leave inquiries, and ensure compliance with employment standards and bank policies.

The role requires 2–5 years in a supervisory capacity, a business or HR degree, and strong Excel/PowerPoint/Word skills. You will work with HR and finance to improve payroll delivery in a high-performing environment.

Qualifications

• 2–5 years of supervisory or leadership experience.
• Post-secondary degree in Business or Human Resources, or pursuing related study.
• Customer service experience is an asset.
• Knowledge of HR foundations and Bank policies.
• Strong organizational structure awareness and planning skills.
• Mentoring and training abilities for team development.
• Ability to manage multiple initiatives with attention to detail.
• Advanced Excel, plus proficiency in PowerPoint and Word.

Responsibilities

• Lead and manage a Payroll Analyst team focused on payroll processes.
• Escalation point for ROE data processing and case inquiries.
• Ensure accuracy, compliance with regulations and Bank policies.
• Guide daily activities using case management systems for inquiries.
• Oversee bi-weekly payroll, month-end and year-end closings as needed.
• Drive process improvements and payroll delivery enhancements.
• Support senior payroll leadership and partner with HR and finance.

Skills

Leadership

Excel

PowerPoint

Word

Analytical skills

Time management

Communication

Mentoring

Education

Post-secondary degree in Business or HR

Tools

SAP Payroll System

Job description

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Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Purpose

Responsible for leading and managing a team of Payroll Analysts in completing activities related to the payroll processes. This role acts as an escalation point in processing ROE Data, resolving inquiries through the Case Management system, employee claims, leave data discrepancies/errors, and ensures all activities are complete in accordance with the Bank’s policies and procedures, and standard regulations.

Responsibilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Provides day-to-day guidance to Payroll Analysts on the proper usage of the case management systems to drive accurate, effective and efficient responses to inquiries from internal and external partners regarding Time & Payroll policies and procedures.
• Leads and manages the team of Payroll Analysts in assisting with activities related to the payroll and time processes
• Facilitates the completion of the Record of Employments (ROE’s) on a bi-weekly or as needed basis
• Facilitates with the investigation of time/leave data discrepancies/errors, resolves errors as required
• Holds self and team accountable for ensuring the accurate administration, remittance and reporting of payroll related activities in compliance with relevant employment standards and legislations
• Provides leadership, guidance, and prioritization for all activities
• Provides expertise on matters related to payroll and time, resolves escalated medium risk inquiries or concerns
• Seeks opportunities to improve/enhance payroll processes and delivery, provides insights and recommending solutions to Sr. Manager, Payroll
• Assist with managing the bi-weekly payroll process using the SAP Payroll System on an as needed basis
• Completes month-end and year-end closings and respective summary reporting on an as needed basis
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Creates an environment in which his/her team pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team

Requirements

• 2 to 5 years of prior experience in a supervisory for leadership role
• Post-secondary degree in Business or Human Resources or pursuing education in related field
• Prior customer service is an asset
• Knowledge of HR foundations
• Deep understanding of Bank policies and procedures
• Strong knowledge of organizational structure and complexity
• People leadership skills including mentoring and training
• Proven teamwork capabilities; strong relationship management and interpersonal skills
• Strong planning and organizational skills
• Strong and very solid analytical skills, problem solving, critical thinking, and detailed oriented.
• Advanced knowledge of Excel and proficient knowledge of Power Point, and Word.
• Ability to deal with conflict resolution and different personalities
• Attentive to details and deadlines; ability to manage multiple initiatives
• Must exhibit good judgment and authority, along with skills to provide solutions and expertise

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.