Global Onboarding Experience Advisor

Scotiabank; Bogotá ciudad; On-site; COP 30,000,000 - 54,000,000; Full time

Job summary

Scotiabank seeks a detail-oriented coordinator to support recruitment and onboarding activities across Colombia. You will administer offer letters, contracts, and onboarding packages while guiding new hires and managing documentation.

Ideal candidates have bilingual English/Spanish skills, 1–2 years in similar roles, and solid MS Office proficiency to produce accurate documents and presentations for Leadership.

Qualifications

• Bilingual English and Spanish proficiency required.
• 1-2 years in similar roles preferred.
• Technical/undergraduate degree in Business Admin, HR or related field.
• Proficient in MS Office; able to produce Word docs and presentations.

Responsibilities

• Coordinate recruitment and onboarding activities.
• Administer offer letters and employment contracts.
• Prepare orientation sessions and track attendance.
• Ensure employment documents are completed accurately and timely.
• Support escalated inquiries on position management and lifecycle events.
• Run regular reports to assess performance against SLAs.
• Maintain data integrity of employee records and changes.
• Adhere to risk, compliance and conduct policies.

Skills

Bilingual English/Spanish

Excellent communication

Time management

Organizational skills

Education

Business Administration/HR degree

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Responsible for supporting the coordination and administration of recruitment and onboarding activities, , performing initial screening, distributing offer letters, etc. This role also provides support for escalated inquiries from Intake & Advisory for recruitment issues.

Contributes to the overall success of the HR Services Operations team ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives.

Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Collaborates with the Recruitment Delivery teams in supporting the coordination and administration of recruitment and onboarding activities.
• Administers offer letters, employment contracts and onboarding packages to new hires, and maintain documents for new hires.
• Coordinates the scheduling of orientation sessions and tracks orientation attendance.
• Ensures all employment-related documents such as offer letters, employment contracts, reference checks, etc. are completed and received in a timely and accurate manner.
• Supports new hires by providing guidance and directing them to available resources, etc.
• Seek opportunities to improve operational effectiveness, and propose recommendations to Managers, Data Management.
• Provides support for escalated inquiries or concerns on matters related to position management and employee lifecycle events.
• Run regular daily/weekly reports to assess performance against standard procedures and SLAs.
• Ensure data accuracy and integrity of employee records and position management changes through established internal control mechanisms.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions

• Coordinates and administers recruitment and onboarding activities
• Responsible for meeting establishes SLAs
• Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule

Education / Experience / Other Information (including only those that are specific to the role)

• Bilingual English/Spanish (spoken/written).
• 1-2 years of experience in similar roles (desired)
• Technical/Technological degree or undergraduate in Business Administration, Human Resources, or similar.
• Knowledge and proficiency in Microsoft Office Suite, i.e. Microsoft Outlook, Microsoft Word, PowerPoint and Excel, to enable the incumbent to professionally, accurately and efficiently produce Word documents and presentations as required by the Leadership team.
• Excellent interpersonal skills: Represents the department as the first contact for visitors, staff, and vendors. Must maintain strong relationships with Leadership Team, handle confidential matters discretely, and remain calm under pressure.
• Excellent verbal and written communication skills: Must be able to effectively direct incoming calls from multiple sources and take detailed messages where appropriate. Must be able to correct spelling/grammar/vocabulary on outgoing material, and complete and distribute accurate minutes for business meetings attended.
• Task and results-oriented, self-motivated, and highly organized: must effectively and efficiently multi-task to handle high volumes of work under strict deadlines, prioritizing the workload as required. Able to demonstrate flexibility with working outside normal schedule as required to meet business needs.
• Customer focused: use interpersonal, listening, communication and negotiating skills to deal with staff at all levels, including clerical, supervisory/management, senior management within the HR services Operations sites, other key internal partners, and third-party vendors.
• Good time-management skills: able to work on multiple assignments and be adaptable to changing.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Colombia : Bogota : Bogota

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.