Delivery & Client Support Supervisor

Veho; Bogotá; Presencial; COP 44.640.000 - 89.280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity package

Medical coverage

Dental coverage

Vision coverage

401(k)

Unlimited PTO

Descripción de la vacante

Veho is expanding its Delivery & Client Operations leadership team and seeks a Supervisor to oversee a team of nine or more. You will collaborate with internal teams and Driver Partners to resolve logistical issues, communicate critical changes, and assign tasks and workflows, acting as a cultural liaison to Veho’s values.

You will lead day-to-day live operations, mentor staff, manage attendance, and ensure all tasks and exceptions are addressed.

Formación

• 2+ years of supervisor experience in a support/operations setting.
• Ability to lead a team of leads and associates across logistics operations.
• Strong communication skills to coordinate with internal teams and driver partners.

Responsabilidades

• Lead a team of nine or more
• Support day-to-day live operation and all internal teams involved
• Serve as point of reference for escalations
• Mentor and manage team performance
• Oversee attendance and time tracking
• Ensure all tasks are completed and exceptions addressed daily

Conocimientos

Team leadership

2+ years

Descripción del empleo

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

About The Role

We are growing our Delivery & Client Operations leadership team, searching for our newest Supervisor. You will work cross-functionally with our internal teams, providing insight and resolution for logistical needs and exceptions. You will also be responsible for communicating critical changes to the team and assigning associates to specific tasks and workflows. You will act as a cultural liaison, understanding and committing to the values of Veho.

Responsibilities Include

• Leading a team of nine or more
• Support the day to day of live operation and all internal teams involved
• Point of reference for escalations
• Team mentoring/performance management
• Attendance/Time Tracking
• Ensure all tasks are complete, and all exceptions are addressed daily

What You Bring:

• Supervisor experience for 2+ years, leading a team of leads and associates in a support industry setting
• Understand the fundamentals of the operation and logistics across all market
• Ability to adapt quickly to operational changes and willing to step into additional responsibilities if needed
• Equipped to communicate with all Veho teammates and our Driver Partners

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that’s built for the modern era. We live by our leadership principles. We’re looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

All California applicants, please reference our California Applicant Privacy Notice located here.

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.