Account Operations Coordinator

Veho; Bogotá; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity package

Medical, dental, and vision coverage

401(k)

Unlimited PTO

Descripción de la vacante

Veho is hiring an Account Operations Coordinator to support the Commercial Team in Bogotá. You will resolve client operations issues end-to-end and coordinate across multiple functions to ensure top-tier service for our largest accounts.

You will drive client expansions, participate in regular reviews with the Client Success Manager, and leverage AI tools to maximize productivity while maintaining exceptional client satisfaction.

Formación

• 4+ years of relevant professional experience in logistics or supply chain.
• High degree of emotional intelligence and strong verbal/written communication.
• Ownership bias and drive to solve client problems.
• Ability to thrive in a fast-paced environment and collaborate cross-functionally.
• Experience resolving operational challenges with data-informed approaches.

Responsabilidades

• Own the resolution of operational and tactical issues for a set of clients from start to finish.
• Coordinate solutions across logistics, client support, live operations, driver support, technology, and ground ops.
• Manage client expansions and new volume for existing clients in new markets/regions.
• Participate in regular client conversations with the Client Success Manager (weekly calls, monthly reviews, etc.).
• Travel up to 5% as needed.
• Support development of strong relationships with client operations teams.
• Elicit client feedback to act as internal advocate for clients.
• Focus on process improvement and productivity using AI tools.

Conocimientos

Logistics experience

Emotional intelligence

Ownership mindset

Cross-functional collaboration

Adaptability in fast-paced environment

Educación

BA/BS degree

Descripción del empleo

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

About The Role

The Commercial Team at Veho is responsible for attracting, growing, and retaining clients. As an Account Operations Coordinator on the Commercial Team, you will use your strong organizational skills to execute upon agreed client strategies, manage client network expansions, and solve operational and tactical issues that arise for our largest accounts. You will work in tandem with the CSM (Client Success Manager) on each of your accounts who will be leading client relationship and growth strategy.

The main goal of this role is to ensure that the client receives an excellent level of service. This requires a high degree of cross-functional partnership, strategic thinking, problem solving, and an understanding of delivery operations. It also relies on the AOM’s strong communicational skills and ability to prioritize deliverables based on what is best for our clients and for Veho. A successful AOM will thrive on solving problems quickly, ensuring a high level of client satisfaction, acting as an internal advocate for our most important clients, and building excellent relationships. A keen focus on leveraging AI tools and maximizing productivity will be essential to success in this role.

Responsibilities Include

• Own the resolution of operational and tactical issues for set of clients from start to finish
• Coordinate solutions across multiple functions including logistics, client support, live operations, driver support, technology, and ground ops
• Manage client expansions (new volume for existing clients in new markets/regions)
• Participate in regular client conversations with the Client Success Manager (including but not limited to: weekly calls, monthly reviews, QBRs, annual reviews)
• ≤5% travel (not expected to travel to all client meetings but some travel may be required)
• Support the development of strong relationships with client operations organizations
• Elicit client feedback to act as internal advocate for our clients
• A focus on process improvement, maximizing productivity through the use of AI.

What You Bring

• 4+ years of relevant professional experience in logistics or supply chain — including last-mile delivery, transportation, warehousing, or fulfillment operations; experience in a high-growth startup (digital/technology) environment is a plus
• High degree of emotional intelligence reflected in high quality verbal and written communications.
• Strong ownership bias. You are excited by and energized by solving problems for clients.
• Ability to thrive in a fast pace environment and meet specific goals while collaborating cross-functionally to solve challenges
• Proven success solving operational challenges with a creative, data informed approach
• Operational knowledge of last mile parcel delivery or logistics experience, bonus for marketplace business model experience
• BA/BS degree or similar college level education

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that’s built for the modern era. We live by our leadership principles. We’re looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

All California applicants, please reference our California Applicant Privacy Notice located here.

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.