Pre & Post Route Operations Supervisor

Veho; Bogotá; Presencial; COP 60.000.000 - 65.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity package

Medical, dental, and vision coverage

401(k)

Unlimited PTO

Descripción de la vacante

Veho is hiring a Supervisor in Pre & Post Route Operations in Bogotá, Colombia. The role is hybrid, requiring three days in our Emprendu85 office and offering a COP 30k per hour wage for a 40-hour week. Compensation is company-wide and may vary by discretion.

You will lead a team, set up new processes, and ensure teammates are informed and trained on workflow changes, while collaborating with other departments and leadership within the organization.

Formación

• 2-4 years of managerial/supervisory experience in a support role.
• Experience handling high volumes of customer inquiries via email/chat.
• Ability to prioritize and maintain attention to detail.
• Excellent verbal and written communication skills.
• Familiar with Zendesk, Chekr, Slack (nice to have).

Responsabilidades

• Be a point of escalation for complex driver partner or internal team cases.
• Coach teammates on performance and attendance and help improve their skills.
• Support new initiatives by implementing and optimizing processes.
• Provide a feedback loop to daytime teammates.
• Onboard and train new team members as needed.
• Assist with day-to-day tasks outside of normal duties.

Conocimientos

Leadership

Multitasking

Communication

Zendesk

Chekr

Slack

Herramientas

Zendesk

Chekr

Slack

Descripción del empleo

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

About The Role:

As a Supervisor within the Pre & Post Route Operations organization, you will play a critical role in ensuring all operations are performed satisfactorily and that your team is operating at its full potential. You will also be relied on to help set up new processes and ensure teammates are informed and trained on all changes to their workflows. You will help develop the team’s culture, coach teammates, and be a liaison with other departments and with leadership within Pre & Post Route Operations and Live Ops as a whole.

Compensation:

30K COP per hour, we anticipate 40 hours of work per week. This is a hybrid role, 3 days in our Emprendu85 office is required.

The pay range is subject to the discretion of the Company.

What you’ll do:

• Be a point of escalation for complex or exceptional driver partner or internal team cases

• Help ensure teammates are on track from a performance and attendance perspective and coach teammates to improve their skills

• Support new initiatives across the organization by implementing updated processes and optimizing processes where opportunities exist

• Providing a feedback loop to daytime teammates

• Help onboard and train new team members, as needed

• Assist, as needed, with responsibilities outside of the normal day-to-day tasks

What You Bring:

• Passion about a top-tier tech startup that aims to build the next powerhouse of logistics technology

• Ability to quickly navigate technology, multitasking with multiple systems

• 2-4 years of managerial/supervisory experience, past experience in a Support role

• Work well in a fast-paced environment that is, at times, has high incoming email/chat volumes

• Ability to prioritize appropriately and show detail orientation

• Excellent verbal and written communication

• Experienced with Zendesk, Chekr, Slack (nice to have)

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that's built for the modern era. We live by our leadership principles. We're looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

All California applicants, please reference our California Applicant Privacy Notice located here.

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.