CX Associate - German (Voice)

Magic; Colombia; Teletrabalho; COP 97 100 000 - 161 833 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% work-from-home setup

Hands-on support

Training opportunities

Resumo da oferta

Magic is seeking a CX Associate to support German-speaking customers from a 100% remote setup. You will partner with a high-performing team to deliver a best-in-class experience through phone, email, and chat while bridging customers with the clinical team.

You'll handle order inquiries, track shipments, update addresses, and learn internal workflows to manage multiple tasks efficiently. Weekend availability or split shifts are expected to meet customer needs.

Qualificações

• Fluent in German and English with concise communication.
• Weekend availability or split shifts.

Responsabilidades

• Provide outstanding support to German-speaking customers.
• Answer inquiries via phone, email and chat.
• Address orders and product inquiries via platform and social channels.
• Track shipments and shipping inquiries.
• General research.
• Update addresses and client information.

Conhecimentos

German (fluent)

English (fluent)

Descrição da oferta de emprego

As a CX Associate , you are the heartbeat of a customer-centric mission. You will work alongside a high-performing team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient. This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities.

Key Responsibilities

• You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.
• Answering client's inquiries through phone, email and chat
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information

Skills, Knowledge and Expertise

Hard / Technical Skills

• Language: Must be fluent in German and English and can convey key conversational points concisely.
• Shift Timing :Availability to work weekends or having split-offs

Soft Skills

• Complexity : Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
• Mindset: Can calmly handle uncertainty and rapidly changing situations.
• Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.

Benefits

• 100% work-from-home setup
• Hands-on support
• Training opportunities

Originally posted on Himalayas