CX Associate - German (Voice)

Magic, Inc; Colombia; Remote; COP 30,716,000 - 39,492,000; Part time

Benefits offered by this job

100% work-from-home setup

Hands-on support

Training opportunities

Job summary

Magic, Inc. is seeking a CX Associate - German (Voice) on a freelance basis. You will join a high-performing team to deliver a best-in-class experience to German-speaking customers in LatAm/Colombia, communicating via phone, email, and chat with empathy and efficiency.

This role offers a path toward CX leadership for high-performers and provides 100% remote work, hands-on support, and training opportunities to help you grow.

Qualifications

• Must be fluent in German and English.
• Availability to work weekends or split shifts.

Responsibilities

• Answer client inquiries through phone, email and chat.
• Address orders and product inquiries via the customer interface and social channels.
• Track shipments and backend shipping inquiries.
• Conduct general research.
• Update addresses and client information.

Skills

German fluency

English fluency

Weekend availability

Job description

CX Associate - German (Voice)

Department: Boutique Sales

Employment Type: Freelance

Location: LatAm - Colombia

Compensation: $8.00 / hour

Description

As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.

This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities.

Key Responsibilities

You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.

• Answering client's inquiries through phone, email and chat
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information

Skills, Knowledge and Expertise

Hard/Technical Skills

• Language: Must be fluent in German and English and can convey key conversational points concisely.
• Shift Timing:Availability to work weekends or having split-offs

Soft Skills

• Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
• Mindset: Can calmly handle uncertainty and rapidly changing situations.
• Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.

Benefits

• 100% work-from-home setup
• Hands-on support
• Training opportunities