CX Agent

Influur; Bogotá; A distancia; COP 115.754.138 - 192.923.563; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunities to grow and develop

Working remotely in a diverse startup

Great compensation package in USD

Descripción de la vacante

A tech-driven startup is seeking a Customer Experience Agent to provide exceptional service to creators, influencers, and brands. The ideal candidate is bilingual in English and Spanish, possesses outstanding communication skills, and is tech-savvy. Responsibilities include collaborating with product teams, managing support tickets with Jira, and engaging customers using HubSpot. This position offers opportunities for growth in a fast-paced, remote work environment.

Formación

• Bilingual candidates preferred, especially in English and Spanish.
• Studies in relevant fields such as digital marketing, communications or engineering.
• Strong communication skills desired.

Responsabilidades

• Deliver top-notch customer service and support.
• Collaborate with product and tech teams for quick resolutions.
• Manage support tickets using Jira and respond to inquiries via HubSpot.

Conocimientos

Bilingual - English/Spanish

Outstanding communication skills

Tech-savvy

Educación

Studies in digital marketing, communications, engineering, data

Herramientas

Jira

HubSpot

Social Media

Descripción del empleo

CX Agent

Influur is the first startup that operates as an app-based community, directly creating jobs for influencers, creators, and brands worldwide. The company emerged from the communication struggles between influencers and brands—an experience shared by our founding team at various points in their careers. We have developed a streamlined solution from the influencer's perspective, making Influur the premier platform where influencers feel they belong in a professional space.

At Influur, our leadership enjoys working side by side with our team, providing unique growth and development opportunities. Since day one, we have been genuinely people-oriented, recognizing the value of co-creation while offering a distinctive employee experience.

The Role

We are looking for a Customer Experience Agent who can provide exceptional customer service and support to our creators, influencers and brands. We are looking for someone who is willing to go the extra mile to understand the inquiries and work hand to hand with our product and tech team to find a quick solution. This person should be tech savvy and data driven, looking to grow a career in a one of a kind tech company.

• Deliver top-notch customer service and support to creators, influencers, and brands
• Collaborate closely with the product and tech teams to understand and resolve customer inquiries and issues promptly
• Demonstrate strong tech-savviness, including a deep understanding of the companys products and services
• Create and manage support tickets efficiently using Jira to track customer issues and resolutions
• Utilize HubSpot to support and engage with customers effectively, including responding to inquiries, managing communication, and tracking customer interactions
• Stay up-to-date with product updates, features, and industry trends to better assist customers
• Work together as a team to deliver seamless customer support and solutions

Desired Background

• Bilingual - English/Spanish
• Studies in digital marketing, communications, engineering, data, among others
• Outstanding communication skills

Desired Technical Skills

• Jira
• Hubspot
• Social Media

What We Offer

• Opportunities to grow and develop
• Working remotely in a diverse and fast paced startup
• Great compensation package in USD