Operations Associate

Laborintos; Bogotá; On-site; COP 16,740,000 - 33,480,000; Full time

Job summary

A travel company based in Bogotá seeks a candidate with 2-5 years of experience in sales to sell and launch trips on their platform. You will be responsible for planning trips, engaging with customers, and ensuring satisfaction throughout the entire tour lifecycle. Excellent English skills and data management proficiency are required. This is an on-site role based in Chicó Norte/Usaquen area.

Qualifications

• 2 to 5 years of experience in a similar role, preferably in the travel industry.
• Ownership mindset and ability to ensure customer satisfaction.
• Proficiency in data management and ability to utilize financial data.

Responsibilities

• Sell trips and launch new trips onto the platform.
• Handle leads from the growth team and plan trips with customers.
• Communicate with guests and local operators to provide support.

Skills

Excellent English communication skills

Attention to detail

Sales-driven approach

Customer-focused mindset

Problem-solving skills

Job description

Overview

Demonstrate a strong ability to sell trips and launch new trips onto the platform. You will take leads created by the growth team and be responsible for launching them to the platform. Display the skills to pitch a trip and move leads through the pipeline. Plan trips with customers and provide ongoing support and assistance throughout the entire tour lifecycle pre departure. Communicate effectively with guests and local operators via phone, email, and chat apps like WhatsApp. Respond to and provide recommendations to customers regarding any changes or requests they may have. Receive and handle customer feedback and work swiftly and accurately to help correct issues. Collaborate closely with various teams within the company to ensure the best possible trip experience for our guests.

Responsibilities

• Demonstrate a strong ability to sell trips and launch new trips onto the platform
• Take leads created by the growth team and launch them to the platform
• Pitch a trip and move leads through the pipeline
• Plan trips with customers and provide ongoing support throughout the tour lifecycle pre departure
• Communicate effectively with guests and local operators via phone, email, and chat apps like WhatsApp
• Respond to and provide recommendations to customers regarding changes or requests
• Receive and handle customer feedback and work swiftly and accurately to correct issues
• Collaborate with various teams to ensure the best possible trip experience for guests

Requirements

• 2 to 5 years of experience in a similar role (bonus if from the travel industry)
• Excellent English communication skills, both verbal and written
• Strong attention to detail with a proactive and sales-driven approach
• Ownership mindset and ability to take responsibility for ensuring customer satisfaction
• Project management experience with the ability to think through complex problems, prioritize tasks, and understand consequences of actions on other parts of the project
• Forward planning and multitasking are essential skills
• Customer-focused mindset with empathy and problem-solving for customer needs
• Lateral thinking to identify problems and solutions from different perspectives
• Proficiency in data/information management, including ability to analyze and present data and utilize financial data to inform decision-making
• Based in Bogota and available to work from the office in Chicó Norte/Usaquen area