Customer Success Specialist (LegalTech)

Codekeeper; Colombia; Remote; COP 36,000,000 - 60,000,000; Full time

Benefits offered by this job

Team activities

Growth opportunities

Comprehensive onboarding process

Job summary

Codekeeper is a remote-first LegalTech company seeking a Customer Success Specialist to bridge customers with our product, support, and legal drafting services. You will help clients reach their desired outcomes and contribute to satisfaction and retention.

You will draft legal documents, perform legal research, and support account setup while assisting clients via email and chat in a fast-paced environment.

Qualifications

• Experience in customer success or similar role preferred.
• Proficiency in drafting legal documents.
• Excellent written English communication skills.
• Familiarity with LegalTech concepts and services.

Responsibilities

• Handle customer service requests and manage Codekeeper accounts.
• Assist with tech setup connections between source code management platforms.
• Guide leads via email and website chat.
• Draft reports and respond to client information requests.
• Draft and review legal language for customer documents.

Skills

Customer success

Legal drafting

Documentation

Written English

Proactive thinking

Job description

Customer Success Specialist (Legal Tech)

Join Codekeeper and play an important role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We are searching for a talented Customer Success Specialist to excel in this dynamic and multifaceted position.

We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.

Role Description

As a Customer Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.

Key Responsibilities

Customer Service

• You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
• Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly

Tech Setup Support

• Customers will also be required to set up connections between their source code management platform
• You will support them in this process and make sure everything is administered correctly on our side

Sales Support

• Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
• This is done via email and website chat

Report Drafting

• Some of our customers require us to inspect information they provide
• You draft the reports and send them back to them

Legal Drafting/Review

• As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
• You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client

About The Company

Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the art software escrow solutions that mitigate third‑party risks in business operations. As a remote‑first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.

codekeeper.co/

What We Offer

• Passionate and fun‑loving colleagues
• Startup mindset with ample opportunities for growth
• Regular team activities and gatherings
• Comprehensive onboarding process with a dedicated ramp‑up period
• A supportive team that values open communication and direct feedback
• A chance to excel in your career and make a difference

What We Are Looking For

We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.

• Prior experience in customer success or similar role is preferred
• Proficiency in drafting legal documents
• Exposure to working with diverse companies of varying sizes and industries

Additional Requirements

• Analytical thinking, and a proactive attitude
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs and similar platforms
• Highly organized with a strong attention to detail
• Comfortable adapting and multitasking in a fast‑paced environment

Additional Info

• Job Location: Remote
• Join us to shape the future of software escrow!