Client Account Manager

remoti; Bogotá; Hybrid; COP 30,000,000 - 60,000,000; Full time

Job summary

Remoti in Bogotá, Colombia, is seeking a Client Account Manager to join a growing team in the legal services and technology space. You’ll be a primary contact for prospective clients, gathering information, understanding needs, and ensuring a smooth handoff to the right team.

You’ll coordinate follow-ups, keep records organized, and support day-to-day operations. The role emphasizes communication, organization, and adaptability in a fast-paced environment, with a path to broader responsibilities

Qualifications

• 3 years of experience in customer-facing roles such as customer success, account management, client services, or operations.
• Excellent communication skills and advanced English proficiency.
• Strong organizational skills, attention to detail, and follow-up.

Responsibilities

• Act as a primary contact for prospective clients, gathering information and understanding their needs.
• Document case details and ensure a smooth handoff to the appropriate team.
• Coordinate follow-ups, keep information organized, and support day-to-day operational processes.

Skills

Advanced English

Strong communication

Organizational skills

Customer-facing experience

Proactive mindset

Job description

We’re looking for a Client Account Manager to join a growing team in the legal services and technology space.

Work Model: 4 days in the office, one at home

In this role, you’ll be one of the first points of contact for prospective clients, gathering relevant information, understanding their needs, documenting case details, and ensuring a smooth handoff to the appropriate team. You’ll also help coordinate follow-ups, keep information organized, and support day-to-day operational processes.

What we’re looking for:

• Strong communication skills and advanced English proficiency.
• 3 years of experience in customer-facing roles, such as customer success, account management, client services, or operations.
• Excellent organizational skills, attention to detail, and follow-up.
• A proactive, resourceful mindset and the ability to adapt in a fast-paced environment.
• A genuine interest in learning, taking ownership, and growing professionally.

This is a great opportunity for someone who enjoys working with people, solving problems, and being part of a growing team, with the potential to take on broader responsibilities over time.