Customer Success Analyst

Confidential; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Indefinite contract

Pre-paid medical

Life insurance

Job summary

Confidential is seeking a Commercial Operations Analyst to join its regional operations team, delivering data-driven insights across Latin America. The role emphasizes data quality, recurring reporting, and supporting leadership with informed decisions through dashboards and analytics.

The ideal candidate will have 1–3 years of analytical experience, strong Excel skills, and the ability to work with CRM/ERP and reporting tools while communicating effectively in English.

Qualifications

• Bachelor's degree is required in a relevant field (Industrial Engineering, Business Administration, Economics, Finance, Statistics or related).
• 1–3 years of analytical, operational, business support, or reporting experience.
• Strong Excel and data analysis skills; experience with business systems and reporting tools is preferred.

Responsibilities

• Maintain and improve the quality of commercial and operational data used by the business.
• Generate recurring reports and dashboards to provide visibility into performance and activities.
• Analyze trends and data patterns to support decision-making across operations and commercial teams.
• Coordinate cross-functional initiatives across multiple business areas.
• Track action items and ensure execution of operational priorities.
• Identify opportunities to increase efficiency through process improvements.
• Support internal documentation, reporting requests and business reviews.
• Collaborate with stakeholders across countries and functions.

Skills

Excel

Data analysis

English communication

Attention to detail

Multi-tasking

Education

Bachelor's degree in Industrial Engineering / Business Administration / Economics / Finance / Statistics

Tools

CRM systems

ERP tools

Reporting solutions

Job description

A growing organization that delivers professional services and technology-enabled business solutions across Latin America is seeking a Commercial Operations Analyst to join its regional operations team.

This opportunity is ideal for an analytical professional who enjoys working with data, supporting business teams, improving processes, and helping leadership make informed decisions through effective reporting and operational coordination.

What You'll Do

• Maintain and improve the quality of commercial and operational data used by the business.
• Generate recurring reports and dashboards that provide visibility into performance and key business activities.
• Analyze trends and data patterns to support operational and commercial decision-making.
• Assist in the coordination of cross-functional initiatives involving multiple business areas.
• Track action items, support follow-up activities, and help ensure successful execution of operational priorities.
• Contribute to process improvement initiatives and identify opportunities to increase efficiency.
• Support internal documentation, reporting requests, and business reviews.
• Collaborate with stakeholders across different countries and functions.

What We're Looking For

• Bachelor's degree in Industrial Engineering, Business Administration, Economics, Finance, Statistics, or a related field.
• 1 to 3 years of professional experience in analytical, operational, business support, or reporting-focused positions.
• Strong Excel and data analysis skills.
• Experience working with business systems, CRM platforms, ERP tools, or reporting solutions.
• Professional English communication skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of conversational English

Preferred Backgrounds

Candidates currently working as any of the following would be particularly relevant:

• Commercial Analyst
• Business Analyst
• Operations Analyst
• Reporting Analyst
• CRM Analyst
• Revenue Analyst
• Business Support Specialist
• Junior Data Analyst
• Process Analyst

What We Offer

• Exposure to regional operations across Latin America.
• Opportunity to work with senior business stakeholders.
• Professional development in analytics, business operations, and process improvement.
• Collaborative and growth-oriented environment.
• Career progression opportunities in commercial and operational functions.
• Indefinite contract
• Extra benefits such as pre-paid medicine and life insurance