Client Ops Senior Analyst

Publicis Groupe; Bogotá ciudad; On-site; COP 144,000,000 - 216,000,000; Full time

Job summary

Publicis Groupe ANZ is seeking a Senior Client Operations Analyst to support financial and operational management of client accounts in a dynamic media and advertising environment. The role blends Finance, Client Operations, and Media, requiring a strong financial background and media industry awareness.

The ideal candidate is analytical, highly organized, client-oriented, and capable of coordinating across markets and teams to ensure timely and accurate processes.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, Marketing, or related field.
• 3+ years of experience in Finance, Client Operations, Billing, or related area.
• Strong experience with billing, invoicing, reconciliations, payments, and financial reporting.
• Experience working with clients and external stakeholders.
• Experience or working knowledge of Media, Digital Marketing, Advertising, or Media Operations.
• Knowledge of media campaigns, media spend, digital advertising, media billing or campaign performance.
• Intermediate-Advanced or Advanced Excel skills (Pivot Tables, VLOOKUP/XLOOKUP).
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to manage multiple priorities with high volumes.
• English B2+ / Upper-Intermediate or higher.
• Experience working with international clients or global teams is a plus.

Responsibilities

• Manage financial and operational processes for client accounts.
• Support billing, invoicing, payments, reconciliations, and reporting activities.
• Work closely with Finance, Media, Operations, and Client teams to ensure accurate and timely execution of processes.
• Act as a key point of contact for clients, managing inquiries, follow-ups, and operational requests.
• Review financial information and identify discrepancies, risks, and opportunities for improvement.
• Support processes related to media billing, media spend, campaign-related financial information, and client reporting.
• Monitor deadlines, deliverables, and SLAs to ensure operational excellence.
• Analyze large volumes of data and prepare reports using Excel.
• Coordinate with multiple stakeholders across different markets and teams.
• Identify process improvements and proactively propose solutions.
• Ensure accuracy and quality across all financial and operational deliverables.

Skills

Finance

Excel

Stakeholder mgmt

English B2+

Billing

Media industry knowledge

Data analysis

Communication

Multitasking

Education

Finance/Accounting degree

Tools

DV360

Campaign Manager

Google Ads

Meta Ads

Job description

Company description

This position is available in Costa Rica, Colombia and Peru.

Overview

We are looking for a Senior Client Operations Analyst to join our team and support the financial and operational management of client accounts within a dynamic media and advertising environment.

This role combines Finance, Client Operations, and Media, so we are looking for someone with a strong financial background who also has previous experience or working knowledge of the media / digital advertising industry.

The ideal candidate is analytical, highly organized, client-oriented, and comfortable managing multiple stakeholders, processes, and priorities in an international environment.

Responsibilities

What will you do?

• Manage and coordinate financial and operational processes for client accounts.
• Support billing, invoicing, payments, reconciliations, and financial reporting activities.
• Work closely with Finance, Media, Operations, and Client teams to ensure accurate and timely execution of processes.
• Act as a key point of contact for clients, managing inquiries, follow-ups, and operational requests.
• Review financial information and identify discrepancies, risks, and opportunities for improvement.
• Support processes related to media billing, media spend, campaign-related financial information, and client reporting.
• Monitor deadlines, deliverables, and SLAs to ensure operational excellence.
• Analyze large volumes of data and prepare reports using Excel.
• Coordinate with multiple stakeholders across different markets and teams.
• Identify process improvements and proactively propose solutions.
• Ensure accuracy and quality across all financial and operational deliverables.

Qualifications

What are we looking for?

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, Marketing, or a related field.
• 3+ years of experience in Finance, Client Operations, Business Operations, Billing, or a related area.
• Strong experience with billing, invoicing, reconciliations, payments, and financial reporting.
• Previous experience working directly with clients and/or external stakeholders.
• Previous experience or working knowledge of Media, Digital Marketing, Advertising, or Media Operations is required.
• Basic understanding of concepts such as media campaigns, media spend, digital advertising, media billing, or campaign performance.
• Intermediate-Advanced or Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work with high volumes of information.
• English B2+ / Upper-Intermediate or higher.
• Experience working with international clients or global teams is a plus.

What will make you stand out?

• Experience in a media agency, advertising agency, digital marketing company, or media-related operations team.
• Experience supporting media billing, campaign financials, media spend, or client financial reporting.
• Knowledge of digital media platforms or tools such as Google Ads, Meta Ads, DV360, Campaign Manager, or other media platforms.
• Experience managing a portfolio of clients or acting as a key client contact.
• Strong ownership, attention to detail, and a proactive approach to problem-solving.
• Ability to understand both the financial and business impact of operational decisions.