Sales Operation Analyst

DFX5; Medellín; Híbrido; COP 217.980.000 - 342.540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

DFX5 is seeking a Sales Operations Analyst to serve as the analytical engine for our sales organization across the U.S., LATAM, and the Caribbean. The role covers forecasting, KPI management, dashboards, and Salesforce administration, with a focus on turning data into decisions.

Based in Medellín with a hybrid work model, you will partner with sales leadership, finance, and partner programs to align pipeline, revenue outlook, and compensation.

Formación

• Bachelor's degree or equivalent in business, engineering, or related field.
• 3–5 years in sales operations, revenue operations, BI, or sales/financial analysis in B2B tech.
• Hands‑on Salesforce experience: reports, dashboards, admin config.
• Proven forecasting and pipeline reporting experience for multi-country teams.
• Experience with calculating/ administering commissions and incentives.
• Advanced Excel/Sheets with pivot tables, lookups, and financial modeling.
• Fluent in English and Spanish, written and spoken.

Responsabilidades

• Own and track all sales KPIs by market, account, and sales play.
• Manage end-to-end sales forecast processes and pipeline views weekly.
• Design and maintain Salesforce reports and dashboards for leadership visibility.
• Train sellers on Salesforce best practices and data hygiene.
• Calculate and reconcile commissions with Finance; support payout reporting.
• Report on AWS partner co‑sell opportunities and maintain ACE/Salesforce data alignment.

Conocimientos

Sales forecasting

KPI reporting

Dashboard analytics

Excel/Google Sheets

Salesforce experience

Multi‑country experience

English & Spanish

Educación

Bachelor's degree in Business Administration

Industrial Engineering

Economics

Finance

Herramientas

Salesforce

Power BI

Tableau

SQL

Descripción del empleo

Job Title:Sales Operations Analyst – Latin America

Medellín, (Hybrid) | Latin America & Caribbean Focus | Individual Contributor Role

The Opportunity

DFX5 is scaling fast across US, LATAM and the Caribbean, and our sales organization needs a Sales Operations Analyst who turns data into decisions. If you know Salesforce inside out, can build a forecast leadership trusts, and like knowing the numbers before anyone asks, this is your seat at the table.

About DFX5

DFX5 is an AWS Premier Partner delivering cloud and AI services built on the AWS platform to enterprise clients across Latin America and the Caribbean. We're not a massive, slow-moving consultancy, we are a fast-scaling team of specialists who combine deep technical expertise with a relentless focus on customer outcomes. Our team is growing, our client roster is expanding, and we're building the sales operations function to match. Based in Miami, we operate at the intersection of U.S. enterprise rigor and Latin American market agility.

What You'll Do

As Sales Operations Analyst, you will be the analytical engine behind DFX5's sales organization. This is a hands-on execution role supporting sales leadership and account teams across the U.S., Latin America, and the Caribbean.

Sales Performance & KPI Management

• Own and track all sales KPIs, including pipeline coverage, win rates, sales cycle length, average deal size, bookings, and quota attainment, by market, account executive, and sales play.
• Prepare the KPI reporting package for weekly sales meetings and for monthly and quarterly management reviews.
• Identify trends, risks, and performance gaps, and translate them into clear, actionable recommendations for sales leadership.

Forecasting & Pipeline Reporting

• Manage the sales forecast process end to end, consolidating commit, best‑case, and pipeline views across markets on a weekly cadence.
• Build and maintain revenue forecasts, reconciling bookings, pipeline, and backlog with Finance's revenue outlook.
• Deliver pipeline reporting in Salesforce (SFDC), including stage progression, deal aging, conversion rates, and net‑new pipeline generation.
• Track forecast accuracy over time and refine the methodology to improve predictability.

Dashboards & Sales Intelligence

• Design and maintain Salesforce reports and dashboards that give sales leadership real‑time visibility into performance.
• Deliver ad hoc analysis and sales intelligence on accounts, markets, and sales plays to support go‑to‑market and account strategy decisions.
• Support sales leadership in preparing materials for executive meetings and AWS partner business reviews.

Salesforce Administration & Data Integrity

• Serve as the day‑to‑day Salesforce administrator, managing users, fields, page layouts, validation rules, reports, and workflow automation.
• Own CRM data quality by enforcing pipeline hygiene standards (stages, close dates, amounts, next steps) and running regular data audits.
• Train and support sellers on Salesforce best practices and DFX5 sales processes.

Sales Compensation & Commissions

• Calculate monthly and quarterly commissions and incentive payouts in accordance with the DFX5 sales compensation plan.
• Partner with Finance to reconcile the bookings and revenue data behind commission calculations, prepare payout reports for approval, and resolve disputes.
• Model the cost and impact of proposed compensation plan changes to support leadership decisions.

AWS Partner & Co‑Sell Operations

• Manage opportunity registration and tracking in AWS ACE (APN Customer Engagements) through AWS Partner Central, keeping ACE and Salesforce data aligned.
• Report on co‑sell pipeline, including AWS‑referred and partner‑originated opportunities, and on progress against AWS partner program commitments.
• Maintain the partner data required for AWS program benefits, funding requests, and tier requirements.

What We're Looking For

Required

• Bachelor's degree in Business Administration, Industrial Engineering, Economics, Finance, or a related field.
• 3 to 5 years of experience in sales operations, revenue operations, business intelligence, or sales and financial analysis, preferably in a B2B technology environment.
• Hands‑on Salesforce experience, including building reports and dashboards and performing administrative configuration.
• Proven experience managing sales forecasts and pipeline reporting for a multi‑country or multi‑segment sales team.
• Experience calculating or administering sales commission and incentive programs.
• Advanced Excel or Google Sheets skills (pivot tables, lookups, financial modeling) and experience with a BI tool such as Power BI or Tableau.
• Strong analytical rigor and attention to detail, with the ability to present data clearly and concisely to senior leaders.
• Bilingual: fluent in English and Spanish (written and spoken).

Preferred

• Salesforce Administrator certification.
• Experience with AWS ACE, AWS Partner Central, co‑sell motions, or other hyperscaler partner programs.
• Experience in technology services, SaaS, or cloud/IT consulting businesses.
• Familiarity with Salesforce Flow, SQL, or commission management platforms.
• Experience supporting sales teams across multiple Latin American and Caribbean markets.

Why DFX5?

• Growth with impact. You won't just run reports; you'll shape how a company expanding across 20+ markets sees and manages its revenue.
• Executive visibility. Work directly with sales leadership and executives, and see your analysis drive decisions on pipeline, forecast, and go‑to‑market priorities.
• Cloud & AI at the core. Join a company riding the most powerful wave in enterprise technology.
• Build, don't maintain. This is a builder's role. You'll design the dashboards, data standards, and processes, and put your stamp on how DFX5's sales engine scales.

Ready to Build Something?

DFX5 is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.