Customer services Expert English B2+ On Site Bogota BN

TP; Bogotá; On-site; COP 28,436,000 - 34,060,000; Full time

Benefits offered by this job

Gaming Arena

Indefinite-term contract

Employee fund benefits

42-hour workweek

Job summary

TP is seeking a Customer Services Expert in Bogotá to support customers by answering inquiries, providing clear guidance, and delivering effective solutions across service scenarios. You will focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

The role requires a customer-focused, solution-driven communicator who stays calm under pressure.

Qualifications

• Customer-focused professional with a passion for helping others.
• Clear, friendly communication and ability to explain information simply.
• Bilingual with advanced English proficiency (B2+) for global collaboration.

Responsibilities

• Respond to customer inquiries with clarity and courtesy.
• Provide guidance and deliver effective solutions across service scenarios.
• Understand customer needs while handling information responsibly.

Skills

Customer focus

Communication

Bilingual English

Job description

We're looking for a Customer services Expert to join our team in Bogotá. In this role, you'll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You'll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with advanced English proficiency B2+, ready to grow in a global environment.

Let's Talk About Benefits:

• Work Schedule: 42 Hours weekly and 2 days OFF.
• Salary: $2.800.000 + Bonus 15%
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Indefinite-term contract for long-term stability.
• Employee fund benefits that support your financial wellbeing.

*Terms and conditions apply.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!