Customer Service Team Lead — Drive People & Service

Amazon Inc.; Norte; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Amazon Operation Services Colombia S.A.S. is seeking a Customer Service Team Manager to lead a team of 20 associates in Bogota. You will coach, develop, and engage the team, ensuring they meet performance and service standards and embody Amazon Customer Service principles.

You will oversee scheduling, payroll actions, and performance insights while role-modeling world-class customer handling. Strong leadership and English fluency are essential for success in this role.

Formación

• Experience leading and coaching teams in a customer service or customer-facing role.
• Fluent written and spoken English.
• Proficient with Microsoft Excel and basic Office tools.

Responsabilidades

• Lead and support a team of customer service associates.
• Coach and develop individuals through development plans and feedback.
• Manage scheduling, payroll, and performance metrics for the team.
• Ensure adherence to Amazon principles and Customer Service Tenets.
• Deliver world-class service and drive engagement and results.
• Foster professional communication and timely issue resolution.

Conocimientos

Leadership

People management

Coaching

English fluency

Excel

Herramientas

Microsoft Excel

Descripción del empleo

Amazon Operation Services Colombia S.A.S. is seeking a Customer Service Team Manager to lead a team of 20 associates in Bogota. You will coach, develop, and engage the team, ensuring they meet performance and service standards and embody Amazon Customer Service principles.

You will oversee scheduling, payroll actions, and performance insights while role-modeling world-class customer handling. Strong leadership and English fluency are essential for success in this role.