Customer Service Team Manager - Lead, Coach & Engage 20+

Amazon; Colombia; Presencial; COP 96.000.000 - 132.000.000; Jornada completa

Descripción de la vacante

Amazon Operation Services Colombia S.A.S. in Bogota is looking for a Customer Service Team Manager to lead a team of about 20 associates, coaching them for growth and ensuring high engagement and performance.

You will remove barriers to delivery of world-class service and drive results through effective people management. You will oversee scheduling, payroll, and development plans, role-model top-tier customer interactions, and translate data into coaching actions aligned with Amazon CS

Formación

• Experience leading and coaching teams in customer service or customer-facing roles.
• Fluent in English (speaking, writing, reading).
• Proficiency with Microsoft Excel and MS Office suite.

Responsabilidades

• Lead and support a team of Customer Service Associates (around 20).
• Coach and develop associates; implement performance and engagement initiatives.
• Manage scheduling, payroll, and associate satisfaction.
• Model world-class service and reinforce Amazon CS tenets in all contacts.
• Review contacts and opportunities to coach and improve performance.

Conocimientos

Leadership

English fluency

Communication

Listening skills

Time management

Herramientas

Microsoft Excel

Descripción del empleo

Amazon Operation Services Colombia S.A.S. in Bogota is looking for a Customer Service Team Manager to lead a team of about 20 associates, coaching them for growth and ensuring high engagement and performance.

You will remove barriers to delivery of world-class service and drive results through effective people management. You will oversee scheduling, payroll, and development plans, role-model top-tier customer interactions, and translate data into coaching actions aligned with Amazon CS