Customer Service Team Leader — People & Performance

Amazon Inc.; Bogotá ciudad; Presencial; COP 60.000.000 - 95.000.000; Jornada completa

Descripción de la vacante

Amazon Operation Services Colombia S.A.S. is seeking a Customer Service Team Manager to lead a team of 20 associates and drive service excellence across all customer interactions, ensuring fast, accurate resolutions and a positive customer experience.

The role emphasizes coaching and development, scheduling, and payroll oversight, with a focus on modeling world-class service and adhering to Amazon principles.

Formación

• Experience leading people in customer service or customer-facing roles.
• Fluent in English (read, write, and speak).
• Proficient in Microsoft Excel and MS Office.
• Based in Bogota, Colombia.

Responsabilidades

• Lead and support a team of 20 Customer Service Associates.
• Coach and develop associates; manage performance and engagement.
• Oversee scheduling and payroll for the team.
• Model world-class customer service and communicate Amazon principles.
• Use data to identify coaching opportunities and drive improvements.
• Facilitate team discussions and communicate business messages.
• Ensure timely delivery of tasks with high quality.

Conocimientos

Leadership

People management

Coaching

English fluency

Excel

Herramientas

Microsoft Excel

Descripción del empleo

Amazon Operation Services Colombia S.A.S. is seeking a Customer Service Team Manager to lead a team of 20 associates and drive service excellence across all customer interactions, ensuring fast, accurate resolutions and a positive customer experience.

The role emphasizes coaching and development, scheduling, and payroll oversight, with a focus on modeling world-class service and adhering to Amazon principles.