Logistics Tracking specialist

Emapta Global; Bogotá ciudad; Remote; COP 58.258.000 - 97.097.000; Vollzeit

Benefits dieser Stelle

Work From Home/Remote

5-day work week

20 vacation days

Laptop provided

Direct exposure to global clients

Upskilling via Emapta Academy

Zusammenfassung

Emapta Colombia is seeking a Logistics Tracking Specialist to keep the U.S. team aligned with real-time freight visibility. You will coordinate carriers, monitor shipments, and manage exceptions to protect delivery performance while building U.S.

logistics expertise within a global network. This full-time remote role offers a 5-day work week, remote setup, and generous vacation; you'll gain exposure to global clients, use TMS and tracking platforms, and access ongoing upskilling through Emapta

Qualifikationen

• 3 to 5 years of relevant experience in freight, logistics, dispatch, or shipment tracking.
• Excellent organizational and time-management skills.
• Strong professional English communication skills, both written and verbal.

Aufgaben

• Track active truckload shipments from pickup through final delivery.
• Monitor high volumes of loads and provide timely status updates.
• Communicate with drivers, dispatchers, and carriers by phone and email.
• Verify locations, pickups, deliveries, and ETAs in the systems.
• Escalate issues promptly to ensure resolution.

Kenntnisse

Attention to detail

Communication skills

English proficiency

Tools

Microsoft Outlook

Excel

TMS

MacroPoint

Jobbeschreibung

Command Freight Visibility Across a Global Logistics Network

Keep global freight moving by turning real-time shipment visibility into confident operational decisions. Join Emapta as a Logistics Tracking Specialist, protecting delivery performance through proactive tracking, carrier coordination, and exception management. Strengthen international supply chains while building specialized U.S. logistics expertise and a long-term global career among Emapta's top 1% talent.

Your Route to a Global Logistics Career

• Employment Type: Indefinite Term Type Contract
• Work Setup: Work From Home/Remote
• 5-day work week
• Work-from-home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

What We're Looking For

• 3 to 5 years of relevant experience in freight, logistics, transportation, dispatch, or shipment tracking preferred
• Strong attention to detail and follow-through
• Ability to manage a high volume of shipments, calls, emails, and status updates throughout the day
• Persistence in obtaining information from drivers and dispatchers
• Strong sense of urgency and ability to recognize when an issue requires immediate attention
• Excellent organizational and time-management skills
• Strong professional English communication skills, both written and verbal
• Confidence in frequent communication by phone with U.S. carriers, dispatchers, drivers, and team members
• Ability to manage multiple priorities and frequent changes while remaining organized
• Strong problem-solving skills
• Dependability, responsiveness, and ability to work independently
• Ability to work comfortably across multiple systems and customer portals
• Working knowledge of Microsoft Outlook and Excel
• Experience with Transportation Management Systems (TMS) and shipment-tracking platforms preferred

Preferred Experience

• Experience in U.S. freight brokerage or third-party logistics (3PL)
• Experience in truckload tracking or freight operations
• Experience in carrier dispatch or driver communication
• Experience in high-volume shipment tracking
• Experience with MacroPoint or similar freight-tracking technology
• Experience with Transportation Management Systems (TMS)
• Experience with customer shipment portals
• Experience in LTL tracking
• Experience in POD and freight document collection

Schedule & Remote Work

• Full-time remote availability in Colombia to support the U.S. team
• Availability for planned or unplanned overtime and occasional weekend coverage as required
• Reliable high-speed internet
• Professional home work environment
• Strong attendance and punctuality
• Consistent availability during assigned working hours
• Strong communication and responsiveness throughout the workday
• Strong remote-work discipline and ability to remain productive without continuous supervision

Your Daily Tasks

• Track active truckload shipments from pickup through final delivery
• Monitor a high volume of active loads throughout the day
• Contact drivers, dispatchers, and carriers by phone, email, and tracking systems to confirm shipment status
• Verify actual truck location, pickup status, delivery status, and estimated time of arrival (ETA)
• Monitor tracking tools such as MacroPoint and investigate unavailable, inaccurate, or interrupted tracking
• Provide timely and accurate shipment updates to customers and internal Operations teams
• Update shipment statuses, notes, ETAs, and other relevant information in the Transportation Management System (TMS) and customer portals
• Identify potential late pickups, late deliveries, missed appointments, tracking failures, and other service issues
• Escalate problems promptly to allow the Operations team sufficient time to respond
• Follow up consistently until issues reach resolution
• Communicate appointment or shipment changes to carriers and internal team members
• Assist with pickup and delivery appointment schedules as needed
• Obtain and upload Proof of Delivery (POD) documents and other required delivery documentation
• Provide backup tracking support for LTL shipments and other accounts as needed

About the Client

Our client is a U.S.-based logistics and transportation solutions provider helping businesses simplify complex shipping requirements through personalized service and proactive support. They provide truckload, LTL, partial truckload, intermodal, flatbed, heavy haul, expedited, international air and ocean, tradeshow, small-parcel, and e-commerce shipping solutions. Through strong carrier relationships, logistics expertise, and global connections, they help businesses improve supply chain efficiency, strengthen shipment visibility, manage specialized freight, reduce disruptions, and move goods reliably across domestic and international markets.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 12,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.